We have a new and exciting opportunity available for a Litigation Team Leader to join our award-winning, rapidly expanding organisation. This is a full-time, permanent position based at our head office in Runcorn, Cheshire. In return, you will receive a competitive salary of £30,000 per annum with the opportunity to earn a bonus making a total OTE of £36,000. There is also a benefits package in addition to your salary.
DCB Legal Ltd is a specialist in the provision of legal services relating to Civil and Commercial litigation, debt recovery, property, and High Court Enforcement disputes. We focus on providing a contemporary no fuss, bespoke legal service in our specialist field of debt recovery and litigation.
Benefits you will receive:
* Salary £30,000 per annum, OTE of £36,000
* Hours of work 09:00 - 17:00
* Monday – Friday schedule (36.5 hours per week)
* Early finish Fridays
* Dress Down Fridays
* 30 days holiday (including Bank Holidays)
* Employee Assistance Programme
* Newly refurbished offices
* Free Mersey Gateway bridge pass
* Free parking
* Free tea and coffee facilities
* Free monthly lunch
* Company social events
* Full training provided
* Career development and progression opportunities
* Rapidly expanding multi-functional operation
Purpose and objectives of the Litigation Team Leader role
To effectively manage, motivate, coach and develop a team of Case Managers, ensuring cases are dealt with in line with the business SLA’s and in compliance with Court deadlines, ensuring efficient and professional resolution of any issues/queries.
Main duties and responsibilities as a Litigation Team Leader
* Day-to day operational management of a team of Case Managers
* Identify any recruitment requirements and build the team
* Develop and manage “new starter” 12-week journey plan to ensure successful completion of induction
* Ensure the effective management of daily workloads, and re-assess and re-allocate tasks as required
* Use motivational strategies to ensure high performance from the team
* Conduct regular one-to-ones to a high standard, utilising agreed KPI’s identifying areas of high performance and development areas, and taking appropriate action to maintain morale and enhance performance
* Conduct an annual appraisal for each team member
* Be a coach/mentor to each member of the team
* Liaise with other departments (i.e. HR) to ensure employee management is in line with Group policies and practices
* Identify training needs, and address as appropriate in a timely manner
* Manage any calls which are escalated to you via the team
* Effectively manage and resolve any Client/team queries, ensuring all work is completed in line with agreed SLA’s
* Manage and resolve any issues raised by the Client/team immediately, highlighting any significant issues to senior management team
* Develop and manage the team and highlight any areas for Development or automation, to improve processes
* Manage each Case Manager’s worklist and ensure tasks are being completed in line with SLA’s and cases are progressed accordingly
The successful Litigation Team Leader will have
* CMI certificate/diploma (desirable but not essential)
* Minimum of 2-3 years’ experience of managing a high-performance team in a supervisory / team-leader role
* Demonstrable experience in coaching and mentoring teams to achieve high performance, including developing and implementing training programmes
* Practical experience of motivating teams within a busy-working environment to meet/exceed client expectations
* Experience of Proclaim (desirable but not essential)
* Ability to prioritise multiple tasks to meet all deadlines
* Ability to build, develop and maintain long-lasting relationships.
* Ability to develop and mentor staff
* Excellent written and verbal communication skills, combined with experience of all Microsoft applications (Teams, Word, Excel, PowerPoint, etc.)
* Effective team-player
* Takes ownership of self and team
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks be performed as assigned.
If you have the skills and experience in becoming our Litigation Team Leader, please click ‘apply’ today! We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Schedule:
* Day shift
* Monday to Friday
* No weekends
Work Location: In person
Reference ID: Litigation Team Leader
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