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Main area: Quality Improvement
Grade Band: 7
Contract: Fixed term: 12 months (Business Development)
Hours: Full time - 37.5 hours per week
Job ref: 222-CORP-933
Site: Armstrong Way
Town: Southall
Salary: £51,883 - £58,544 per annum inclusive
Salary period: Yearly
Closing: 21/04/2025 23:59
Interview date: 06/05/2025
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
Job overview
Are you passionate about improving healthcare quality and empowering teams to make a real difference? West London NHS Trust is looking for a Quality Improvement Facilitator to join our dynamic and supportive team. In this exciting role, you’ll help shape and deliver our 5-year QI strategy, working alongside staff, service users, and carers to embed a culture of continuous improvement. You'll bring energy, expertise, and creativity to help transform services, drive positive change, and make a lasting impact on patient care. If you’re motivated by collaboration, innovation and supporting others to thrive, we’d love to hear from you.
Main duties of the job
As a Quality Improvement Facilitator, you will coach and support clinical, non-clinical, and corporate teams to design and deliver impactful QI projects. You’ll lead training sessions, workshops, and coaching to build improvement capability across the Trust, using tools such as PDSA cycles, root cause analysis, and process mapping. You’ll work closely with senior leaders and service users to drive measurable change, evaluate impact, and share learning. You will also support the development of the Trust’s QI resources and communications, helping to embed a culture of innovation and continuous improvement.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
Person specification
Education/Qualification
* Educated to post-graduate level in relevant field or equivalent experience
* Quality improvement/project management training to post graduate level
* Evidence of continuous professional development
* Teaching/training qualification
* Coaching qualification
* Advanced Excel training
Experience
* Experience of leading significant projects with quantifiable improvements
* Working in partnership with Senior leaders and teams across organisation
* Managing change in complex multi-stakeholder environment
* Using improvement tools in complex service environment
* Delivering teaching/training
* Coaching/mentoring teams in improvement methods
* Working with qualitative and quantitative data
* Communications with external stakeholders
* Using statistical methods (e.g. SPC)
* Planning/undertaking service and clinical audits
* Planning/delivering service re-design
* Delivering improvements in clinical outcomes
* Delivering efficiency savings
* Working in healthcare improvement
* Working in fast paced environment
* Developing measurement strategies
Skills & Knowledge
* In-depth knowledge of QI methods (process mapping, demand/capacity, RCA, lean, PDSA)
* Advanced facilitation and influencing skills
* Ability to develop/deliver high quality training
* Clear communication in complex situations
* Understanding of health service drivers
* Understanding of TCS agenda and QIPP
* Good organisational/time-management skills
* High standard of report writing
* Competent IT user
* Facilitation and coaching knowledge
* Experience with complex data sets
* Knowledge of trust Quality drivers
* Advanced research/statistical analysis
* Advanced MS Office skills
As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.
We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.
Employer certification / accreditation badges
Name: Saraspadee Veeramah
Job title: Associate Director of Quality Improvement
Email address: saraspadee.veeramah@nhs.net
At West London NHS Trust, we want you to support you to build a career you can be proud of and this starts before your first day with us. Our people live our values every day as they deliver, manage and work to improve our services to patients, carers, families and other professionals.
We’re committed to making our recruitment process clear and efficient. It’s in everyone’s interest that we get the very best people on board as soon as we can.
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