676 Doncaster Permanent Why choose us? Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. What's in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell). Hybrid working options. Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential employee assistance service. Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP. Life Insurance (4 x annual salary). Pension matching scheme (up to 5% of salary). Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support. What's the role? SMS are looking for an experienced Operations Support Assistant wanted to support our engineering resource in the fitting of assets. This is a customer focused role, aiming to ensure engineers visit the customers within allocated times. In this role, you will support engineers in a specified geographical region and will maintain communications with engineers to ensure a quality service. Shift Pattern: Hybrid Working, 0800 to 1630, Monday to Friday. Key responsibilities: Reporting directly to the Team Leader and Field Operations, working to achieve operational efficiency and maintenance of KPI’s. Ensuring effective communication via phone and email with engineers, management and suppliers. Answering enquiries for the regional areas within a reasonable time frame and submitting accurate and timely reports as required. Effectively dealing with any queries, handling, and resolving customer complaints. Adhering to company polices in relation to Health, Safety and Welfare of yourself and others. Planning allocation of the installations with engineers - Monitoring live tracker to ensure engineers are on target with daily schedule. To be considered for this role, we would love you to have: Excellent Customer service experience and a commitment to a satisfactory customer journey. A resilient and confident character, with a positive ‘can-do’ attitude. The ability to work well in a team. Good organizational skills and ability to manage workloads and priorities. Strong problem-solving abilities, attention to detail and reliability. IT skills - experience with excel/word/ CRM. Keen attention to detail, working accurately under pressure, good written and verbal communication skills. Experience in a similar engineer/ logistics role with good geographical knowledge. A ll of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch. LI-Hybrid