Employer: Queen Victoria Hospital NHS Foundation Trust
Employer type: NHS
Site: Queen Victoria Hospital
Town: East Grinstead
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 24/04/2025 23:59
Ophthalmology Scheduler
NHS AfC: Band 4
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as possible. With the recent addition of video-led ‘virtual’ consultations, we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge, and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does rebuild our patients’ lives.
We also offer attractive benefits such as:
* Tailored personal development to support career aspirations, including accredited clinical and management development programmes.
* Flexible working arrangements for a work-life balance that suits you and your needs.
* A dedicated reward programme, offering a range of national and local discounts, cashback, and tax relief schemes.
Sustainability
At Queen Victoria Hospital, we want to be the first Net Zero Hospital in England, and to achieve that, we want every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light, and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
We are currently looking for a self-motivated, independent, organised, and resourceful Scheduler to work for the Ophthalmology Unit.
This is an interesting post, scheduling patients for theatre for Corneal Glaucoma, Cataract, and Oculo-plastic.
Reporting to the Service Coordinator and working closely with the Consultants and Medical Secretaries to ensure the delivery of the service within NHS targets. The role will involve working flexibly within the department to provide and receive confidential and sensitive information, written, aural, and verbal, to be exchanged with patients/clients, relatives, staff, or external parties.
Main duties of the job
We are looking for someone who is methodical, organised, has good attention to detail, with the ability to plan. An excellent communicator, both written and verbal, is essential, as well as the ability to follow laid down processes and procedures. The main task within the role is to schedule both inpatient and daycase admissions, ensuring maximum use of available theatre capacity whilst working in conjunction with RTT wait times and NHS targets.
Our team is made up of 9 Consultants and approximately 12 supporting clinicians, all of which are looked after by our team of medical secretaries/schedulers.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH, we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys, and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and developing our workforce with support for continuing education and learning.
Detailed job description and main responsibilities
To provide full scheduling support to the Ophthalmology Department for both inpatient and day case admissions.
Ensuring maximum use of available theatre capacity.
Liaising with patients or patients' carers and Consultants as necessary for optimal diagnosis/treatment.
Assess needs of individual patients and where appropriate rearranging patient combinations to maximise Consultant operating lists and coordinate joint cases with other specialties within the Trust.
Ensuring patient cancellations are managed in accordance with Trust Policy.
Communicating with various departments and services to ensure patient admission for surgery is seamless.
Person specification
Qualifications
* GCSE English and Maths or able to demonstrate knowledge within this field through practical experience.
* Evidence of continued role development.
Experience
* Working in and with a multi-disciplinary team.
* Experience of dealing with general public/customer service.
* Awareness of patient confidentiality and General Data Protection Regulations (GDPR).
* Working within a Hospital Trust.
* Experience of coordinating a patient/customer service.
Skills
* Able to prioritise and manage own work and supervise others.
* Able to work on own initiative and under pressure.
* Excellent written and verbal communication skills.
* Looking to proactively develop skills and knowledge.
Knowledge
* Knowledge and awareness of medical terminology.
* Knowledge of NHS performance/access targets.
The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
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