We are recruiting someone with proven 1st line Support / Helpdesk experience for our Sheffield based client. On offer is an initial 6 month contract role (extension likely) at a daily rate up to £200 per day, the role is hybrid with 3 days per week in the office.
What you will be working on:
As a member of the 1st line helpdesk team, you will be contributing to the delivery of a high quality, customer focused IT department, below are some of the key tasks:
1. Ensuring that all requests for IT support are logged in the service desk software, and that regular updates are recorded in each open request andpleted within agreed SLA’s and escalating any potential breaches to IT management
2. Provide reactive IT 1st line support that, where possible, ensuring that incidents are dealt with on a first-time fix basis.
3. Escalate to the 2nd /3rd line teams or third-party support contracts where required, ensuring that you keep the customer fully up to date.
Who you will be working for:
Our client is a well-known organisation based in Sheffield.
What you'll need to succeed
4. Proven track record in a 1st line / Helpdesk support role.
5. Experience of the functions ofputer hardware, software, andmunications infrastructure sufficient to be able to offer first time fixes and advice.
6. Experience of using an IT Service Desk application to manage requests for support
7. Experience of providing excellent customer service and being able to produce clear and concise documentation.
8. This role will require a BPSS check which will result in additional background checks.
What you'll get in return
The role is for 6 months from paying upto £200 per day, working hybrid with 3 day per week in the Sheffield city centre office.