Second Shift Hotel Front Desk Receptionist
Posted 19 days ago
Available hours are 3:00 - 11:00 pm
Do you live near the Lake Sunapee area and have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
* Must be able to work weekends and possible alternating shifts
* Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
* Work with the housekeeping staff to ensure rooms are ready for new guests
* Field customer complaints when necessary
* Perform regular bookkeeping duties: make sure hotel guest information is current and correct
* Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications
* High school graduate, GED recipient, or equivalent
* Has experience answering telephone calls and troubleshooting stressful situations
* Working knowledge of Microsoft Office and reservation management systems
* Displays impeccable interpersonal, time management, organizational skills, and customer service skills
* 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation: $19 hourly
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