What you will do in your working day
The role of a Retail (Parts) Advisor Apprentice:
* Building and maintaining relationships with internal and external customers both in person and over the phone
* Developing relationships with other departments
* Preparing orders
* Meeting deadlines
* Stock control/Management
* Processing Warranty Claims and Payment
* Identifying Parts
* Business development/ Planning
* Marketing and Visual Merchandising
* Forecasting and Budgeting
* Managing logistics including organising and arranging deliveries
The training you will be getting
You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.
What to expect at the end of your apprenticeship
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
* Parts process specialist
* Parts supervisor
* Parts manager
* After sales manager
* May lead to sales executive