JOB SUMMARY
As a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding & executing on core operational policies & procedures. This may include answering the phone and anything else required to support product flow and the smooth running of the store. Helping our product find a proper home & ensuring Sales Associates have easy access to it can be like a game of Tetris, so it's important that you thrive on that challenge.
JOB DESCRIPTION
RESPONSIBILITIES
1. Be Buddy/Team Player
o Model behavior that reflects the company's core values
o Appropriately manage conflict and take ownership for your part in the team dynamic
o Contribute to a positive atmosphere that is fun, professional, productive and team oriented
2. Support the Customer Experience
o Accurately process all POS transactions and assist when necessary with operational activities
o Assist with telephone answering using proper telephone etiquette
o Ensure a high level of customer service through extensive product knowledge and product ownership
o Run product to the floor, ship product to customers, and conduct transfers per TRB directives on occasions when support is necessary
o Have a proper understanding of the radio communication tools used in the store
o Partner with GM and AGM to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs
3. Represent the Brand
o Contribute to maintaining all brand and operating standards to support brand consistency
o Assist in maintaining store presentation standards
4. Support the Business & Deliver Results
o Take ownership for maintaining a high standard of back of house and offsite storage organization
o Communicate inbound merchandise with team and prepare new arrivals for sales floor/visual displays
o Meet deadlines - IMRDs, damages, transfers, charge sends, etc.
5. Operational Excellence
o Ensure accurate processing of all incoming and outgoing shipments and receipts
o Prepare shipments and ensure accuracy of documentation of all outgoing parcels
o Properly print tickets in WebIM
o Audit weekly inventory reports for accuracy
o Assist with store maintenance needs and supply ordering
o Maintain Operations Binders and ensure they are accurately updated
o Protect our assets by adhering to all loss prevention policies & procedures
CORE SKILLS
1. Adaptable - Change before you have to
2. Entrepreneurial Spirit - Own it
3. Collaborative - No "I" in Tory
4. Client & Brand Focus - Put yourself in Tory's shoes
5. Live the Values - Being "Buddy"
6. Functional Expertise - Know Your Stuff
PRIOR EXPERIENCE NEEDED
* 1-2 years of stock-related experience in a high volume, customer-driven retail environment
REQUIREMENTS
* Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
* Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.
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