Role Profile Penshaw View are a consultancy services and training provider, offering HR and H&S consultancy and delivering a variety of training programmes, including apprenticeships, throughout the UK. As a result of internal progression, a new opportunity for a Business Support Administrator has arisen within our growing business. The Business Support Administrator will be responsible for a variety of administrative tasks and duties, supporting multiple areas of the business. This is a full-time permanent role, and the successful candidate will be supported to undertake the level 3 Business Administration Apprenticeship internally, as part of the role. Provide administrative support to all business operations, including data input and assisting with the preparation of reports using relevant information systems. Ensure general filing of electronic and paper correspondence is accurate and kept up to date. Build and maintain positive working relationships with colleagues and clients Answeringphone calls, taking messages and connectingcallsto proper departments, always representing the business professionally Completion of Health and Safety Vetting forms Communication with external stakeholders Prepare and manage invoices Produce and manage commercial course booking forms Management of documentation GDPR compliant data processing Undertake departmental administrative projects as and when required. Proactively identify and undertake appropriate CPD activities to support personal development within the role Competencies Good oral and written communication skills. Good IT skills, including use of Microsoft packages (excel, word, etc.) Good organisational skills with an ability to manage own workload and priorities in order to meet deadlines and respond to changing priorities. Able to prioritise work against competing and challenging demands to meet deadlines. Ability to multitask. Excellent interpersonal skills, including the ability to deal with primarily telephone and occasionally face-to-face enquiries in a courteous and patient manner, providing a high level of customer care and always representing the company professionally. Ability to exercise discretion and confidentiality. Ability to work as part of a team and a flexible approach in order to adapt to changing work requirements. Ability to follow clear directions. Ability to produce work of a high standard with a high level of attention to detail. Ability to challenge errors and processes that can be simplified and improved. A positive can-do attitude Demonstrate a keenness to learn and take direction ADZN1_UKTJ