Are you passionate about delivering excellent customer service and believe that you would thrive in a fast-paced, airport environment? We’re recruiting Customer Service Agents to support check-in operations and ensure a smooth journey for passengers at every step.
The Role
As a Customer Service Agent, you will be the face of our customer airlines. Your responsibilities will include:
* Assisting passengers at check-in and with baggage processing
* Handling reservations and ticketing
* Boarding flights and greeting arrivals
* Supporting VIPs and passengers needing special assistance
* Other customer service related duties as required
* You will be delivering outstanding customer service while following procedures and maintaining a flexible approach in a dynamic setting.
You Will Need To Be:
* Flexible with shift availability (including early mornings from 3:30 am, evenings, nights, weekends, and holidays)
* Able to commute reliably to the airport when public transport is unavailable
* A strong communicator with excellent written and verbal skills
* Eager to learn airline-specific computer systems
* Process-driven but able to adapt when needed
* Physically able to lift/move heavy items when required
* Customer-focused and committed to providing a positive experience
* Self-motivated, with the ability to work both independently and as part of a team
What’s On Offer
* Starting pay of £12.21 per hour (30 hours/week – £19,047.60 per annum)
* Additional hours available based on operational needs
* Free on-site parking while on duty
* Free airport parking for your personal holidays (subject to availability)
* Discounts on Fred Olsen Holidays
* Staff discounts at airport retailers, including the Navigator Restaurant and World Duty Free
* Life assurance and cycle-to-work scheme
* Full uniform provided
* Comprehensive training and excellent career development opportunities
Please note a pay award for April 2025 is pending agreement. Any increase will be backdated to 1 April 2025.