Join Our Digital Services Desktop Support Team at Frimley NHS Foundation Trust. Frimley NHS Foundation Trust is looking for a dedicated and skilled IT professional to join our Digital Services Desktop Support team.
In this key role, you will provide friendly, professional, and efficient 2nd line technical support to colleagues across the Trust, ensuring a high standard of service and a seamless digital experience. Your expertise will help keep critical NHS systems running smoothly, directly impacting patient care and operational efficiency.
Location: Wexham Park Hospital
If you are passionate about IT support and want to make a difference in healthcare, we'd love to hear from you!
Main duties of the job
The successful candidate's responsibilities will include:
* Resolving technical faults for users allocated to the team by the IT Service Desk in an effective and timely manner.
* Delivering a high degree of customer service for all relevant support queries and developing excellent customer relationships ensuring ongoing communications with users during fault resolution.
* Ensuring that all support calls and requests passed to the Team are dealt with appropriately and in accordance with defined policies and procedures, in accordance with service level agreements.
* Part of an on-call team to provide IT support out of hours.
* Providing development service to install, setup and configure new IT equipment for users such as PCs, printers, tablets, laptops, and scanners for staff across the Trust sites.
* Developing and maintaining documentation of Digital Services service.
* Working to agreed standards and policies.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first-class development opportunities for all staff and have a wide range of professional, management, leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work-life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Job description
Job responsibilities
Please refer to the Job Description and Person specification before applying for this post.
Person Specification
Qualifications
Essential
* Degree level qualification or relevant experience.
* Microsoft Certified Desktop Support Technician.
* Relevant experience equivalent to desirable Microsoft qualifications.
Desirable
* Other Microsoft professional qualifications e.g. MCP, MCSE.
* Network + certification.
* ITIL Foundation Exam.
Experience
Essential
* Experience of working in an IT/user support environment.
* Significant experience of PC hardware, operating systems, and applications software including configuration, delivery, and installation of PCs, monitors, terminals, printers, and peripherals.
* Good estimation skills in being able to assess time required to undertake technical tasks and form plans based on this information.
Desirable
* Experience of working in NHS / Healthcare services.
Knowledge
Essential
* Detailed knowledge of Windows 10/11 Desktop Operating Systems.
* Desktop Thin Client, particularly Igel UMS.
* MS Active Directory.
* Mobile Device management.
* Microsoft O365 administration and support.
* LAN/WAN technologies.
* Working with a modern ITSM toolset.
* Understanding of the Data Protection Act and Caldicott requirements, and general awareness of Security and Confidentiality issues.
* ITIL Methodologies.
Desirable
* Experience supporting Epic clinical systems.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Wexham Park Hospital
Wexham Street
Slough
SL2 4HL
Any attachments will be accessible after you click to apply. #J-18808-Ljbffr