Job Description
Sentenia Systems, located in Wakefield, MA., is seeking a telephone technician with experience working with MiTel to join their team. If you are self-motivated and a team player, then Sentenia Systems would be a great place for you to work and grow.
Responsibilities:
1. Program, configuration, support, install, repair and upgrades of Mitel business telephone systems
2. Install, run and troubleshoot cable/jacks/speakers and horns
3. Work with voice and data carriers on cut overs and repairs
4. End user training on products
5. Site surveys
6. Assist sales/engineering team
7. Maintain technical proficiency on systems
Qualifications:
1. Certifications in two or more of the following: MiVoice, MiCollab, Nupoint, MiContact Center, DVS (Encore)
2. Certifications in Avaya, Alcatel and Allworx phone systems a plus
3. Knowledge of Networking, VoIP environment, Routing Protocols, VLANS
4. Willingness to travel with some night and weekend work when needed
5. Ability to be part of on-call rotation
6. Possess excellent verbal and written communication skills, be a team player, self-starter with customer service focus
7. Ability to multitask
8. Must possess basic diagnostic skills. Desired candidate should be able to troubleshoot from beginning to end and provide detailed information on resolution.
9. Ability to work at heights and on ladders
10. Able to work in a fast-paced environment
11. Reliable, top-notch work ethic
12. Other duties as assigned
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