Grove Lodge Veterinary Group, Worthing, Worthing, South East
Do you like working with people? And love animals? We are currently looking for a receptionist to join our team.
You will be part of a fast-paced and friendly team, responsible for being the first point of contact to our clients. You will be booking appointments and dealing with a variety of enquiries either face-to-face, over the phone or via email. Maintaining client records and taking payments when required whilst ensuring that our clients receive the excellent service we are known for.
A practice you are proud to be a part of
We have a wonderful ethos at Grove Lodge, creating a safe and open culture for all our team. We have 17 Vets and 26 Nurses including SVN’s and further supported by VCA’s and an Administrative Support team. As a team of encouraging, supportive, and exceptionally knowledgeable individuals we pride ourselves in offering the best care to our clients and their pets.
More about you
We're looking for someone with great customer service skills, who can show empathy and handle emotional situations. Experience in a customer-facing role, both in person and over the phone, is a plus. You should be passionate about helping people and animals, have solid IT skills, and be able to record data accurately. Attention to detail and being a good team player are important. If you know a bit about the veterinary industry, that's a bonus, but not a must!
This exciting position will require you to work at different sites, therefore a car is essential for this role. You could be asked to cover any one of our seven sites which are situated in Brighton, Portslade, Southwick, Lancing, Broadwater, Tarring and Durrington.
Work pattern
You will work 40 hours per week over a variety of shifts between 8 am – 7pm, with inclusion in the Saturday morning rota.
Feel valued and rewarded
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary of up to £23,878 pa you will benefit from:
Work-life balance
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Employee Assistance Programme: 24/7 confidential helpline
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Initiatives focused on colleague wellbeing
Development
* Learning and development opportunities via the IVC Evidensia Academy
* Company pension scheme
* Cycle to Work scheme
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
* Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Grove Lodge Veterinary Group, Worthing
18 Upper Brighton Road, Worthing, BN14 9DL, United Kingdom
Speak to Amy Padgett from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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