Global Forwarding Agent Location: Derby Salary: £28,000-£33,000 (DOE) Job Type: Full-time Shift: 08:30-17:30 (Mon-Fri) Reed is collaborating with one of the world's largest logistics platforms, who are looking for a Global Forwarding Agent and thrive in a dynamic, fast-paced environment. This role is perfect for someone who excels in problem-solving and enjoys working closely with customers throughout the shipment process. We value in-person collaboration, which fuels innovation and drives success. Day-to-day of the role: Understand and manage the processes and documentation involved in international shipping from the issuance of the purchase order to the delivery of the cargo. Apply industry knowledge and critical thinking to adapt processes and create solutions to challenges both internally and externally. Coordinate tasks on shipments to meet all customer SOP requirements including booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. Collaborate with international team members and third-party agents to ensure efficiency and excellent customer service. Build strong relationships with customers, ensuring timely responses and follow-ups on issue resolution. Provide reporting and documentation support to both internal and external customers. Participate in customer business reviews and continuously seek ways to improve service and responsiveness. Required Skills & Qualifications: High school degree required. Minimum of 2 years of Global Forwarding experience. Fluency in English. Proficiency in Microsoft Office Suite. Excellent communication, prioritization, and multitasking skills. Strong customer service skills with a proven track record of interacting with customers and being client-focused. Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs. High level of attention to detail. Ability to work in a fast-paced and deadline-driven environment. Preferred Qualifications: Bachelor’s degree. Values a diverse and inclusive work environment. Benefits: Competitive salary and performance-based bonuses. Travel allowance, life insurance, healthcare plan. Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment. Real opportunities for professional growth with access to training platforms. A fun, open, and inclusive workplace that encourages innovative thinking. Don't miss out APPLY TODAY