Unit 40, Evesham Walk, Kingfisher Centre, Redditch. B97 4EX
NMW / NLW
Permanent
Part-time
Reporting To: Store Manager / Assistant Manager
To sell products and deliver outstanding customer service at all times.
To offer guidance and product knowledge should customers need it.
To adhere to all Company policies, procedures and Health And Safety instructions. But, most of all…. MAKE PEOPLE SMILE! Through the product, the prices and the service.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Customer Service
1. Create a friendly, welcoming and professional atmosphere for customers to shop in.
2. Greet customers, be approachable and thank them for their custom.
3. Spend time with customers, ensuring they have received all help needed in making their purchase.
4. Provide a safe environment for other team members and customers, adhering to the Company Health And Safety policy.
5. Promote any Company marketing initiatives such as “Upsell products” or vouchers, as requested.
6. Work with the store management to maximise sales and offer constructive ideas for improvements.
7. Operate a till adhering to Company guidelines regarding tills and cash handling.
People
1. Read and adhere to all Company procedures.
2. Treat all members of the team courteously and professionally.
3. Keep all staff areas clean, tidy and safe as instructed by store management.
4. Assist the store manager in training new team members on procedures and policies.
Product
1. Merchandise and display stock according to Company and management instructions.
2. Minimise stock loss through theft and damages by being vigilant to suspicious activity and handling stock responsibly.
3. Provide feedback to management on customer requests for products.
4. Maintain displays that you are responsible for, ensuring they are fully stocked, neat, tidy and clean.
5. Maintain a high level of merchandising throughout the store for an attractive shopping experience.
6. Assist with unloading deliveries and stock storage.
7. Assist with stock room maintenance.
8. Assist with stocktakes, which may include working outside of normal trading hours.
General
1. Undertake any reasonable requests from store management or the company in line with business demand.
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