Job Description
CNC Service Engineer (Mechanical)
Are you an experienced Service Engineer with a strong background in the machine tool industry? Would you like to work in a very well-established manufacturing company who are market leaders? If so, this may be the opportunity for you.
Responsibilities of the Service Engineer are as follows:
Servicing and maintaining our ranges of Machine Tool products.
Attending faults, diagnosing problems, and rectifying machines. Replacing parts, as necessary.
Liaising with Technical support, Service Management and Customer Services.
Undertaking planned maintenance of machines.
Identifying parts required and order via Service/Spares department
Explaining machine faults, findings and repairs undertaken to customers.
Good understanding of the needs of our customers
Providing great customer service and achieving high customer satisfaction/ feedback
Identifying sales opportunities and passing these onto the Sales department
Experience required for the Service Engineer:
Mechanical engineering apprentice trained. Manufacturing engineering / Machine Tool background
Minimum of 5 years Service Engineer, Machine Tool experience
Basic electrical knowledge
Working knowledge of hydraulic and pneumatic systems
Good understanding of the needs of our customers
IT literate
Up to date industry knowledge an...