Learning & Development Manager Salary: £34,500 Location: Flexible to Manchester, Peterborough, Stoke, Southport, Portsmouth, Kent – Mainly on site with 1-2 days from home. This is a fantastic opportunity to join a growing, thriving company with a huge presence in the insurance space. Are you a strong leader with excellent management and project planning skills? We’re looking for a Learning & Development Manager to join our team In this role, you will manage multiple training projects at once, support the development of our teams, and ensure everyone has the right skills to succeed. You must be comfortable with overseas travel to South Africa for 2-4 weeks at a time, twice a year, and UK wide travel once a quarter. Key Responsibilities: Coordinating training across the team, planning interventions (including development centres) and collaborating with the Resource Planning Team Play a key role in developing individuals and teams to meet business needs Focus on team development, managing and evaluating training activities, and ensuring adherence to the T&C Framework for competency and group reporting. Track and report on training ROI, producing monthly reports on improvements, KPIs, skills matrix, attrition, and business performance. Engage with key stakeholders on projects requiring learning interventions. Conduct training needs analysis and design face-to-face, virtual, and digital content. Deliver coaching interventions and manage team activities. Coordinate training, coaching, and development sessions, including resource and facility planning. Track and plan business learning requests, ensuring content is up-to-date and aligned with business needs. Support the implementation of new initiatives through targeted learning interventions. Manage and track all training interventions, reporting monthly. Complete monthly team observations and provide feedback. What We’re Looking For: Strong management experience with the ability to handle multiple projects at once. A hands-on, energetic leader with a can-do attitude, experience managing people in a dynamic environment, capable of handling difficult conversations/messages. Excellent planning and organisational skills. Experience in learning and development is a bonus, but not essential. A proactive, hands-on leader who can motivate a team and drive results. Willingness to travel to South Africa and the UK as part of the role. Ideally, you’ll have people management experience in fast-paced contact centre environments, with a focus on team development and management. If you're looking for a dynamic role where you can lead, plan, and make a real impact while exploring new locations, apply today