We're seeking a Fusion Centre Manager to join us at Cheltenham, Swindon Road. This is an exciting time to join, as Cheltenham, Swindon Road will be one of our flagship centres, where you'll drive the centre's success.
This centre will be upgraded with the latest facilities to provide a first-class customer experience and a great working environment. You'll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service, supported by an Assistant Manager and Workshop Controller.
* £35,000 - £41,000 per annum
* Average uncapped bonus of £10,800 per year (with potential to earn more)
* 5 days a week
To be a success in this role, you'll have a track record of achieving success with teams, working to give customers a fantastic experience. You'll be accountable for the day-to-day running of your Centre, maximising profit and minimising loss.
You'll deliver excellence through quality standards and results, optimise workforce scheduling, and lead your team to deliver against - and exceed - sales margin and profit targets, using analysis of customer metric and Centre performance data.
Key requirements include:
* Experience of exceeding customer metrics targets through effective management
* Experience of delivering coaching/training in the moment to colleagues
* Management experience, including managing capability and performance
* Experience of developing colleagues through delivery of technical training
* A track record of success in delivering against sales targets
* Experience of meeting compliance standards across Health and Safety and quality
* Excellent communication skills, verbally and in writing
* Experience of labour force scheduling, with proven time management skills
* IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems
* A current full valid driving licence
We offer a wide range of rewards and benefits, including:
* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life assurance
* Uniform
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
* Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
* Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We're in an exciting chapter, rapidly growing our business with a focus on motoring services and electric mobility. Join us and be part of our success story in getting the nation safely back on the move.
We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.