Director of Customer Operations / Service
Are you looking for a customer service / operations / experience role that will challenge you and create a positive impact on a business and its customers? Are you experienced in implementing new technologies to improve efficiencies in customer experiences?
Parkinson Lee Executive Search is looking for an experienced Global Director of Customer Operations. This role will be 3 days a week in South Yorkshire.
This is a fantastic role that will lead a transformative, technology-driven evolution in customer operations at a global scale.
Key responsibilities include:
* Being bold with technology for customer service including AI, machine learning, automation, and data analytics. Overseeing the adoption of these technologies across global teams to enhance customer engagement, optimise operational processes, and deliver seamless, personalised experiences at scale across regions and across the whole product range.
* Build and nurture a high-performing, engaged global team, empowering employees to adopt new technologies, share ideas, and take ownership of transformative initiatives.
* Drive the seamless integration of automation and AI into customer operations while ensuring that human touch remains a cornerstone of the customer experience.
* Champion the voice of the customer across the organisation, ensuring that customer needs, feedback, and insights drive the direction of customer operations and product development.
We are looking for:
* Ability to work in the South Yorkshire office, travel to other locations when required.
* Proven experience in a senior operations leadership role within a business that has implemented new technologies within customer service/support - preference for some international exposure.
* Strong track record of leading and managing diverse, high-performing teams across multiple geographies (team of 300+).
* Genuine experience in leading complex change initiatives at pace.
Seniority level
Director
Employment type
Full-time
Job function
Customer Service and Management
Industries
Technology, Information and Media, IT Services, and IT Consulting
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