As a Customer Service Representative, you will be responsible for:
* Providing customers with the highest level of customer experience
* Be able to work to deadlines, whilst providing a quality customer service
* Updating and maintaining the customers records on an ongoing basis.
* Provide support to sales support to our field based and inside sales teams
* Promote products on call, in line with relevant promotional activity.
* Be flexible in providing support for other teams when required
Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
* Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
* Have the ability to work as part of a team and achieve common goals
* Be highly organised with excellent attention to detail
* Be computer literate
We have an exciting opportunity for you to join our vibrant team in our award-winning Customer Care department, based at our Airdrie office. At Lyreco, providing every customer with an excellent quality service is our number one priority and due to our on-going commitment to our customers, we are looking to expand the team to continue to offer an exceptional service.
Lyreco Benefits:
* 23 days holiday + BH
* Company Pension
* Private Medical Insurance (after completion of one years' service)
* Life Assurance
* Employee Assistance Programme
* Free on-site parking
* Subsidised canteen
* Cycle to Work Scheme
* Retail Vouchers
* Eye care vouchers