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Customer Assistant-Christmas-Backstage/Operations-Horsham
Summary
Operations Assistant
All the details
Working Days: Tuesday, Wednesday, Thursday, Friday, Saturday
Working Hours: 05:30 - 12:30
Note: Due to the working hours needed for this role, we cannot accept applications for anyone under the age of 18.
Compensation: Base rate £12.00 p/h plus an additional £3.00 p/h unsocial premium for hours worked between 22:00-06:00.
Purpose
* To deliver a great shopping experience for customers, prioritizing customer needs above tasks.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver 'best in town' standards.
* Serve and sell across all channels effectively.
* Be the voice of our customers to help us continually improve.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Deliver 'best in town' standards through presentation, availability, and cleanliness.
* Utilize digital tools and communication channels effectively.
* Share feedback from customers and colleagues to improve operations.
* Support colleagues in building skills and confidence.
* Own personal learning & development and actively engage with digital learning solutions.
* Know daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Engage proactively with customers to understand their needs and make recommendations.
* Understand store priorities and their role within them.
* Complete tasks with pace and in line with SOPs.
* Minimize cost and waste through good process practices.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates, its strategy, future, and personal role.
* Deliver excellent work quickly with great attention to detail.
* Open to feedback and asks for it regularly.
* Set performance objectives in conjunction with line manager and business plans.
* Plan and manage work efficiently to meet objectives.
* Be curious and challenge the status quo.
* Communicate intentions clearly and simply.
* Manage reactions and share perspectives to improve team dynamics.
* Copes well with change and work challenges.
* Build positive relationships by being a good listener.
Technical Skills/Experience
* Contribute to store sales and cost control.
* Work across the store to ensure tasks are completed correctly and on time.
* Comprehensive knowledge of customer shopping channels.
* Good product knowledge and services across the store.
* Up-to-date knowledge of commercial operations and best practices.
* Good digital capability and use of digital tools.
* Understand customer needs and identify selling opportunities.
* Adapt to change effectively.
* Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Company
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