We design and build cutting-edge engineering systems to make offshore wind happen at scale.
We supply engineering equipment across many technology areas, to enable key offshore operations such as wind turbine foundation installation, burial and installation of subsea cables, and the lifting & handling of wind turbine components.
We’re here to redefine what’s possible offshore, to drive the clean energy sector, and our planet, forward. We combine decades of collective experience in developing offshore equipment with fresh and innovative approaches, and we are passionate about enabling a more sustainable world for us all.
At Osbit we are proud to be a formative member company in game-changing offshore wind services business Venterra Group.
We are seeking an After Sales Specialist/Engineer to join our team. The ideal candidate will possess exceptional problem-solving skills, a strong understanding of commercial dynamics, and a dedication to providing exceptional customer service. An overall technical understanding of commissioning, operating and fault-finding machines with mechanical/hydraulic/electrical components would be preferred.
Commercial Awareness: Strong commercial awareness and contractual understanding to effectively assess the financial implications of warranty claims, develop cost-minimising strategies, and uphold customer satisfaction.
• Maintain clear, concise, and effective communication with customers, keeping them informed throughout the complaint resolution process.
• Compliance: Ensure all complaint handling activities comply with company policies, industry standards, and legal requirements.
• Experience: Proven experience in a customer complaint handling role, preferably within the engineering or offshore energy sectors.
• Commercial Acumen: Strong understanding of commercial principles and the ability to balance customer satisfaction with business interests.
• Quality: Proven experience handling NCR’s and root-case analysis, then clearly reporting any actions/lessons to the business
• Travel: Willingness and ability to travel periodically for short durations
Competitive salary and benefits package.
• Opportunities for professional growth and development.
• The chance to be part of a leading company in the offshore energy sector.
Venterra is a dedicated wind energy services group at the forefront of driving the clean energy transition. Together, we engineer, build and support the operations of major wind developments around the world by providing specialist, technical and comprehensive services at every stage of the project lifecycle. Our vision is to become the global services champion and strategic partner supporting the wind industry’s rapid expansion.