An opportunity has arisen for a flexible and motivated individual to join our Paediatric Outpatient team at Burton Hospital as a Receptionist.
Successful candidates will be part of a small team here in the children's clinic and will be expected to manage the reception area being the first point of contact for our patients.
You will support the outpatient nursing and medical team in providing excellent patient care by being the first point of contact within Paediatric Outpatients.
You should have a flexible approach to working and possess first class customer service skills. It is essential that you possess good organisational skills and have a good standard of English.
Experience with the Meditech V6 system would be advantageous. You would be expected to manage the reception area, book in patients and liaise with patients and their families via the telephone so excellent interpersonal skills are required.
We are a small dynamic team here in the children's clinic. We look for loyalty and hard working team members to ensure the smooth running of the department.
Responsibilities:
* Provide a high standard of administrative support in own departmental area, booking in patients using Meditech.
* Ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
* Undertake general administration duties in respect of own department requirements.
* Prioritise own work schedule, to ensure an efficient and timely output within all areas of responsibility, to assist in achievement of quality and audit standards.
* Ensure timely delivery of regular and ad hoc data/information requested by the management team, producing reports as required.
* Aware and understand sensitive information, ensuring strict confidentiality at all times.
* Use of IT applications to monitor, prepare and validate databases as appropriate.
* Assist in the supply of stationery and office items for the department, as required.
Closing date of applications: 23 February 2025
Interview Date: 05 March 2025
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In Return We Will Offer:
* Development opportunities, both professional and leadership development.
* On-going support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.
Key Facts:
* We see on average 4810 OP appointments a day.
* We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
* An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
* Our hospitals admit an average of 195 emergency patients daily.
* Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
* We are one of only 7 Trusts nationally with more than 50 operating theatres.
* We carry out more than 140 elective procedures each working day.
* UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
For further details / informal visits contact: Name: Laki Watson Job title: Operational Coordinator Email address: Lukvinder.watson@nhs.net Telephone number: 01332 785350
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