Job summary The Post holder will provide administration and business management support to the Operational Service Manager to operationally maintain and continually develop speciality services within the Division. The post holder will provide business support to the Operational Service Manager to assist in the delivery of safe and effective clinical services within the division, ensuring that all targets, deadlines and objectives are delivered as appropriate. Contribute to ensuring robust clinical governance systems are in place, which incorporates clinical incidents, claims, clinical guidelines and procedures. Manage and supervise all secretarial, clerical and waiting list posts within the directorate(s) Assist in the investigation and response to clinical incidents and complaints within appropriate timescales Act up in the absence of the Operational Service Manager as required The post holder will be expected to liaise with a wide range of healthcare professionals, nursing support and administration teams on a day to day basis to assist with waiting list targets, managing operations and service improvement. Main duties of the job Actively assist in the management of throughput within the directorate, working in partnership with Divisional Manager & Operational Service Manager to ensure the most effective deployment of resources to deliver activity, capacity & demandas required. To assist in the management of the performance of the directorate & ensure local Key Performance Indicators (KPI) are monitored & escalated. Support the Clerical teams ensuring work is completed in a timely way & patient queries are managed & escalated appropriately. Work closely with the Diagnostic team & attend operational meetings relevant to capacity & demand planning & ensure actions are completed. Monitor utilisation of Diagnostic sessions within CSS Contribute to the development of operational objectives within the directorate and effective clinical governance, risk management & controls assurance systems, ensuring that procedures are embedded into the culture of the division. Ensure all patients 'treatments' are booked within target time & take immediate action to resolve any issues. Undertake local projects as agreed with the Divisional Manager & Operational Service Manager Comply with the Data Protection Act & Caldicott guidelines in relation to confidential data. Assist with the development & implementation of local st&ard operating procedures. Assist with the planning & delivery of departmental meetings including collating data & information, creating presentations & capturing minutes & actions where required. About us Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm new-borns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families. We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion. The Trust is constantly innovating and evolving its services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services. Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below: Video: https://vimeo.com/556197652 Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf Date posted 13 March 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum Contract Permanent Working pattern Full-time Reference number 159-LWH-43-25 Job locations Liverpool Women's Crown Street Liverpool L8 7SS Job description Job responsibilities To actively assist in the management of throughput within the directorate, working in partnership with Divisional Manager and Operational Service Manager to ensure the most effective deployment of resources to deliver activity, capacity and demand as required. To assist in the management of the performance of the directorate and ensure local Key Performance Indicators (KPI) are monitored and escalated. Support the Clerical teams ensuring that all work is completed in a timely way and patient queries are managed and escalated appropriately. To work with the Operational Service Manager to ensure waiting list targets and key performance indicators are achieved (inclusive of out-patients, day-case, elective activity and sub-speciality led Consultant Appointments. Escalate any potential waiting list breaches to the Operational Service Manager. Attend operational meetings relevant to capacity and demand planning and ensure actions are completed. To work closely with the Diagnostic teams to ensure capacity and demand is achieved. To monitor utilisation of Diagnostic sessions within CSS To contribute to the development of operational objectives within the directorate(s) which are consistent with the Divisions objectives To contribute to the development of effective clinical governance, risk management and controls assurance systems, ensuring that procedures are embedded into the culture of the division. To ensure all patients treatments are booked within target time and take immediate action to resolve any issues. To undertake local projects as agreed with the Divisional Manager and Operational Service Manager Comply with the Data Protection Act and Caldicott guidelines in relation to confidential data. Assist with the development and implementation of local standard operating procedures. Assist with the planning and delivery of departmental meetings including collating data and information, creating presentations and capturing minutes and actions where required. Job description Job responsibilities To actively assist in the management of throughput within the directorate, working in partnership with Divisional Manager and Operational Service Manager to ensure the most effective deployment of resources to deliver activity, capacity and demand as required. To assist in the management of the performance of the directorate and ensure local Key Performance Indicators (KPI) are monitored and escalated. Support the Clerical teams ensuring that all work is completed in a timely way and patient queries are managed and escalated appropriately. To work with the Operational Service Manager to ensure waiting list targets and key performance indicators are achieved (inclusive of out-patients, day-case, elective activity and sub-speciality led Consultant Appointments. Escalate any potential waiting list breaches to the Operational Service Manager. Attend operational meetings relevant to capacity and demand planning and ensure actions are completed. To work closely with the Diagnostic teams to ensure capacity and demand is achieved. To monitor utilisation of Diagnostic sessions within CSS To contribute to the development of operational objectives within the directorate(s) which are consistent with the Divisions objectives To contribute to the development of effective clinical governance, risk management and controls assurance systems, ensuring that procedures are embedded into the culture of the division. To ensure all patients treatments are booked within target time and take immediate action to resolve any issues. To undertake local projects as agreed with the Divisional Manager and Operational Service Manager Comply with the Data Protection Act and Caldicott guidelines in relation to confidential data. Assist with the development and implementation of local standard operating procedures. Assist with the planning and delivery of departmental meetings including collating data and information, creating presentations and capturing minutes and actions where required. Person Specification Skills, Knowledge & Aptitudes Essential Ability to interpret performance information and develop actions Excellent interpersonal and communication skills Good organisational skills and ability to plan and prioritise effectively Ability to use own initiative IT skills including basic Microsoft Office- awareness of data quality issues. Ability to work under pressure/deadlines; capacity for staff motivation Excellent management skills and ability to manage conflict Able to effectively provide, receive and communicate complex or sensitive information, requiring tact and empathy. Able to build relationships with patients and colleagues in order to be able to gather the required information to make an informed decision about the care pathway Desirable Demonstrate ability to communicate effectively with patients in potentially distressing situations Qualifications & Learning Essential Developed to degree level in a health related subject (or equivalent experience) Good standard of maths and English ILM Level 3 in Management and Leadership or Equivalent Desirable Business or IT Qualification Experience Essential Experience working in the Hospital Administration setting Experience of managing and supervising a team Experience of working with medical staff and health care professionals Experience of working to deadlines and targets Desirable Experience of managing front line complaints and assisting with investigating incidents Extensive experience supporting patient outpatient and inpatient services Experience of Finance and supporting income/expenditure Person Specification Skills, Knowledge & Aptitudes Essential Ability to interpret performance information and develop actions Excellent interpersonal and communication skills Good organisational skills and ability to plan and prioritise effectively Ability to use own initiative IT skills including basic Microsoft Office- awareness of data quality issues. Ability to work under pressure/deadlines; capacity for staff motivation Excellent management skills and ability to manage conflict Able to effectively provide, receive and communicate complex or sensitive information, requiring tact and empathy. Able to build relationships with patients and colleagues in order to be able to gather the required information to make an informed decision about the care pathway Desirable Demonstrate ability to communicate effectively with patients in potentially distressing situations Qualifications & Learning Essential Developed to degree level in a health related subject (or equivalent experience) Good standard of maths and English ILM Level 3 in Management and Leadership or Equivalent Desirable Business or IT Qualification Experience Essential Experience working in the Hospital Administration setting Experience of managing and supervising a team Experience of working with medical staff and health care professionals Experience of working to deadlines and targets Desirable Experience of managing front line complaints and assisting with investigating incidents Extensive experience supporting patient outpatient and inpatient services Experience of Finance and supporting income/expenditure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Liverpool Women's NHS Foundation Trust Address Liverpool Women's Crown Street Liverpool L8 7SS Employer's website https://www.liverpoolwomens.nhs.uk/ (Opens in a new tab)