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We are actively building diverse teams and welcome applications from everyone
Role: Site Services Specialist (Print & Mail Room)
Located: Central London
Package: Competitive salary, bonus and large company benefits
Working Hours: 40 hours per week between the hours of 14.00 - 23.00, Monday to Friday
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Key Responsibilities:
* Deliver an efficient and responsive business process service to the customer, meeting agreed SLA’s and customer satisfaction.
* Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
* Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
* Carry out any reasonable request from the line manager to meet the business needs and client expectations.
* Deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
* Ensure all work carried out is to the highest quality to meet customer confidentiality, customer deadlines, SLA and KPI’s.
* Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
* Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have:
* IT literacy
* Team-oriented, proactive, open-minded team player
* Good organisational skills with attention to detail
* Excellent communication skills, both verbal and written
* Demonstrated commitment and flexibility
* Multi-tasking skills and ability to work on a variety of items simultaneously
* Professional and presentable in uniform at all times
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible
In return for your commitment, you can expect:
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
* Excellent package with solid basic, strong bonus and company benefits including:
o A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
o Flexible retirement plan
o Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
o Company car / car allowance (role-specific), cycle to work scheme
Our Commitment to Sustainability and Diversity:
Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year.
We are an equal opportunities employer and are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
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