Customer Support Coordinator - Nottingham - £26,500
Chase & Holland are delighted to be supporting an established I.T. company based in Nottingham, offering a fantastic opportunity for a Customer Service Coordinator to join a leading global innovator in their sector. They are passionate about delivering first-class IT service on behalf of their partners. As the Customer Support Coordinator, you will be hands-on working within the Customer Service team as the primary interface for customers delivering the highest levels of service to meet SLAs and targets. We are looking for someone with experience in a similar role with excellent IT skills.
In Return You'll Receive:
1. This is a fantastic opportunity to join a team where you will be valued and work in a friendly team environment.
2. Employee share option plan.
3. Death in service (2x salary).
4. Gym discount.
5. Menopause workplace pledge.
6. Training and CPD encouraged.
7. 25 days holiday plus BH.
8. Dress down Fridays.
9. Onsite parking.
10. Additional holiday for birthday.
Customer Support Coordinator Responsibilities:
1. Managing the end-to-end customer service delivering an exceptional experience within agreed KPIs and SLAs.
2. Recording all customer interactions within company systems.
3. Effective use of company IT tools as provided and required.
4. Taking ownership of customer issues through to resolution.
5. Working within agreed escalation process for service issues.
6. Have a clear understanding of contractual obligations for each customer.
7. Accurate collation of monthly billing for customers.
8. Working in a commercially efficient manner.
9. Building strong working relationships with contracted customers and internal service providers.
10. Achieving personal KPIs and expectations.
Required Skills & Experience:
1. Good working knowledge of MS Office packages and office systems.
2. Proven customer service experience.
3. Excellent telephone manner and interpersonal skills.
4. Good organisational and planning skills.
5. Must have the initiative to resolve problems.
6. Self-motivated, positive and a proactive attitude.
7. Accuracy and attention to detail.
If you are interested in finding out about this exciting Customer Support Coordinator opportunity, please click 'apply now'.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.
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