Job summary UNLOCK YOUR BEST WORK LIFE MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Patient Engagement Lead to join the team here at HMP Full Sutton, a male Category A prison near Pocklington. HMP Full Sutton has capacity of around 600, and offers a unique working environment where no two days are the same This is a brand new, and rare opportunity to engage with prisoners and the wider healthcare team, making a real difference to patients and the healthcare they receive. You can really make this role your own Although this is a standalone role, you will be working with the fantastic admin team of 3, the admin team manager and the Head of Healthcare, as well as the wider healthcare team, including clinical leads, nurses etc. Hours: This is a full time role, 37.5 hours per week, working 08:00 - 16:00 / 09:00 - 17:00. Salary: This position is full time, youll receive an annual salary of £26,775 - £28,690 per annum - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks Main duties of the job As our new Patient Engagement Lead, your responsibilities will vary. Some of your duties will include: Your main focus overall will be to encourage prisoners to engage with the healthcare team - encouraging them to attend appointments (and reduce non attendance), have vaccinations, tests etc Be the first point of contact for complaints, escalating where necessary Run patient focus groups, allowing patients to give feedback and raise concerns and listen to this to establish areas of improvement Speak to patients on a 1-1 basis to discuss complaints and feedback Work with patients across all pathways - primary care, mental, substance misuse You will be the champion for health promotion - liaising with prisoners and the wider healthcare team Listening to patient feedback and concerns, addressing where necessary and looking for solutions If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning It doesnt stop there we also offer: Company pension scheme 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays 24/7 employee assistance helpline and financial assistance when you need it About us The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values: we treat patients and each other as we would like to be treated we act with integrity we embrace diversity we strive to do things better together We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all. Our new Patient Engagement Lead will: Be an excellent communicator - this really is key as you will be speaking to loots of different patients (age ranges, cultures etc) as well as healthcare staff onsite Ideally have experience within a prison or secure setting Have excellent time management skills, and be very organised Any complaints handling experience (from any industry) would be a bonus Any knowledge of healthcare would be beneficial Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you. Date posted 20 January 2025 Pay scheme Other Salary £26,775 to £28,690 a year £26,775 - £28,690 per annum - depending on experience Contract Permanent Working pattern Full-time Reference number 10391 Job locations HMP Full Sutton Full Sutton York Yorkshire YO41 1PS Job description Job responsibilities UNLOCK YOUR BEST WORK LIFE MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Patient Engagement Lead to join the team here at HMP Full Sutton, a male Category A prison near Pocklington. HMP Full Sutton has capacity of around 600, and offers a unique working environment where no two days are the same This is a brand new, and rare opportunity to engage with prisoners and the wider healthcare team, making a real difference to patients and the healthcare they receive. You can really make this role your own Although this is a standalone role, you will be working with the fantastic admin team of 3, the admin team manager and the Head of Healthcare, as well as the wider healthcare team, including clinical leads, nurses etc. Hours: This is a full time role, 37.5 hours per week, working 08:00 - 16:00 / 09:00 - 17:00. Salary: This position is full time, youll receive an annual salary of £26,775 - £28,690 per annum - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks Job description Job responsibilities UNLOCK YOUR BEST WORK LIFE MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Patient Engagement Lead to join the team here at HMP Full Sutton, a male Category A prison near Pocklington. HMP Full Sutton has capacity of around 600, and offers a unique working environment where no two days are the same This is a brand new, and rare opportunity to engage with prisoners and the wider healthcare team, making a real difference to patients and the healthcare they receive. You can really make this role your own Although this is a standalone role, you will be working with the fantastic admin team of 3, the admin team manager and the Head of Healthcare, as well as the wider healthcare team, including clinical leads, nurses etc. Hours: This is a full time role, 37.5 hours per week, working 08:00 - 16:00 / 09:00 - 17:00. Salary: This position is full time, youll receive an annual salary of £26,775 - £28,690 per annum - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks Person Specification Qualifications Essential Please click apply to view the job description and person specification Desirable Please click apply to view the job description and person specification Experience Essential Please click apply to view the job description and person specification Desirable Please click apply to view the job description and person specification Additional Criteria Essential Please click apply to view the job description and person specification Desirable Please click apply to view the job description and person specification Person Specification Qualifications Essential Please click apply to view the job description and person specification Desirable Please click apply to view the job description and person specification Experience Essential Please click apply to view the job description and person specification Desirable Please click apply to view the job description and person specification Additional Criteria Essential Please click apply to view the job description and person specification Desirable Please click apply to view the job description and person specification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Practice Plus Group Address HMP Full Sutton Full Sutton York Yorkshire YO41 1PS Employer's website https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)