Global Business Relationship Administrator
About the Company
Headquartered in Morrisville, North Carolina, Alliance One International is a global tobacco leaf supplier operating in approximately 30 countries worldwide. We deliver value-added products and services to customers across 90 countries, and serve as a trusted provider of responsibly sourced, independently verified, sustainable and traceable leaf.
About the Role
This role’s primary responsibility is to provide satisfactory customer experiences and elevate processes. To serve as a point of contact for both internal & external customers and provide sales support for the global BRM Team. To be the liaison between departments & to maintain & develop cross-function communication to improve efficiencies & organizational effectiveness.
The role is goal-oriented and requires a deep knowledge of customer service & best practices.
1. Receiving and processing purchase orders.
2. Maintaining, reviewing sales transaction invoices & assisting with managing receivables.
3. Verifying orders, including customers' personal information and payment details through the company’s ‘Know Your Customer’ (KYC) program methodology.
4. Submitting, extracting and analyzing data on customer accounts through SAP.
5. Contacting customers by phone or email to answer queries and obtain missing information.
6. Maintaining and updating sales and customer records.
7. Ensuring data accuracy & consistency with focus on standardization and simplification.
8. Liaise with the Logistics department to ensure timely deliveries.
9. Compiling monthly sales reports.
10. Expediting orders through internal liaison.
11. Directing feedback from customers to relevant departments.
12. Identifying new services to offer to the company’s clients.
Qualifications
High school diploma or GED. An associate or bachelor’s degree in business administration or similar preferred. A-levels / BTEC / NVG Level 3 or higher.
Required Skills
1. Experience with industry software such as SAP (Systems, Applications & Products in Data Processing).
2. Understanding of sales performance metrics.
3. Advanced knowledge of administrative recordkeeping.
4. Familiarity with sales reports and sales records.
5. Proficiency with Microsoft system software.
6. Good understanding of logistics processes and Incoterms 2020.
Equal Opportunity Statement
The Company is committed to non-discrimination and equal employment opportunity. All employees and applicants for employment shall be treated without discrimination or harassment based on ethnicity, race, color, religion, gender, gender identity, marital status, sexual preference or sexual orientation, national origin, age, veteran status, disability or citizenship in accordance with all applicable laws. This policy applies to hiring, promotions, transfers, discipline, training, wage and salary administration, and all other aspects of employment.
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