As the Asset Servicing Manager you will be responsible for overseeing all aspects of Asset Servicing within group activities, ensuring the efficient and accurate processing of Stock transfers, corporate actions, dividends and the application of asset database under platforms. This role requires a strong understanding of investment operations, financial markets and regulatory requirements. The ideal candidate will have excellent attention to detail, leadership skills, and experience in managing asset servicing functions within an investment firm.
Key Responsibilities:
1. Champion and lead a culture of customer service excellence for all clients, companies and third parties
2. Manage and delegate workloads within the team to ensure maximum productivity, ensuring the smooth running of team tasks and activities
3. Implement and supervise the cross training of team members
4. Oversee and manage the processing of stock transfers, ensuring timely and accurate settlement
5. Liaise with custodians, counterparties, and internal teams to resolve transfer related queries and issues
6. Ensure the accurate and efficient set up of new assets and securities on internal systems maintaining data integrity
7. Oversee the process of all corporate actions including mergers, rights issues, stock splits and tender offers
8. Ensure timely and accurate processing of dividend payments and income distributions
9. Be responsible for the collation of management information and quality assurance control checks
10. Be actively involved in any team and company projects, providing cover to team tasks, if necessary
11. Be responsible for ensuring processes and procedures are followed and adhered to by the Team
12. Demonstrate an in depth understanding of the departmental risk management framework and ensure the identification of any issues and reporting is completed in line with the agreed policy and procedures.
13. Prioritise Team workloads to achieve deadlines based on customer and regulatory requirements, achieving operational excellence across all functions
14. Using internal programmes as an enabler, manage and monitor performance metrics for your teams, using them to drive and improve performance, creating and maintaining a high-performance culture within the team and encouraging a culture of continued personal development for self and team
15. Build and maintain effective relationships with primary internal stakeholders which includes liaison with the relevant Specialists and Managers around the wider business
16. Drive continuous improvement and lean processing within the team
17. Support and motivate individuals in own team and enable them to perform their roles to the highest levels of effectiveness, ensuring service level standards are met
18. You will require a strong understanding of product offering
19. You will be required to always conform to the Company's AML procedures and guidelines
20. You will be required to work on a variety of projects that deliver service, create capacity and ensure control effectiveness within the team
21. You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager
Key Skills and Experience:
1. Minimum 3 years' experience in a similar role/sector
2. Experience working with global custodians and brokers
3. Formal management training/qualification
4. Excellent analytical and problem-solving skills
5. Strong IT skills are required in all Microsoft applications. I-DCRM, Jira and Lucid charts would be advantageous
6. Strong organisational and time management skills, requiring minimal supervision
7. Strong client communication skills (verbal and written) in relation to complex but routine matters
8. Exhibit creativity and flexibility in solving customer problems
9. Promote trust in the workplace through open and honest communication with colleagues
10. Demonstrate good team leadership skills
11. Understand the diversity of capabilities within a team to ensure every member of the team recognises the value they offer and inspire and encourage co-workers to contribute their own ideas
12. Remain task focused to result
13. Gather and present facts and figures when a problem has been identified and 'think outside the box' to find a solution
Quote job ref: 15666
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