This will initially be a remote role, which will then move to 1-2 days a week once the Midlands office has been opened. We are currently working with a Non-Profit organisation who are looking for a Finance & Membership Administrator to join their dynamic team and play a crucial role in our organization’s financial and membership operations. We are seeking a detail-oriented professional who is passionate about optimizing processes and enhancing member experiences. Key Responsibilities: Manage Outsourced Financial Relationships: Oversee day-to-day interactions with the outsourced finance provider to ensure the accuracy of financial records. Authorize payments alongside the CEO for seamless financial operations. Optimize Membership Processes: Collaborate with the membership team to streamline and automate membership processes, increasing efficiency and effectiveness. Member Communication & Customer Service: Handle the membership inbox, addressing queries, and supporting members with technical issues promptly. Membership Processing & Administration: Efficiently manage applications, renewals, certificates, payments, and member data. Financial Administration: Organize invoices and accounting documents, ensuring correct coding and authorization, while liaising with the outsourced accounting firm. Data Reporting & Analysis: Compile detailed reports on membership metrics such as growth and retention rates for the Executive Committee. Relationship Management: Coordinate effectively with internal stakeholders like the Technical Manager, Education Manager, and Marketing Team. Invoice Management: Collect and provide appropriate accounting codes and authorizations for invoices requiring accounting entries weekly. Documentation Support: Offer supporting documentation for all financial transactions, especially during year-end. Purchase Invoice Processing: Code and authorize purchase invoices for posting with appropriate cost codes. Credit Control: Collaborate with the membership manager to follow up on unpaid invoices and ensure timely payments. Auditor Coordination: Assist auditors in completing and verifying draft accounts and financial documents. Membership Renewal Support: Reconcile renewals and ensure certificates are issued upon approval. Financial Record Maintenance: Maintain financial records diligently, ensuring accuracy and compliance with organizational policies. Enhance Member Experience: Work towards elevating the member experience by continually improving communication and service processes. Qualifications: Proven experience in financial administration and membership management. Strong analytical skills with attention to detail. Proficiency in financial software and tools. Excellent communication and interpersonal skills. Ability to work collaboratively with various stakeholders.