We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people. Project Support Officer, Wales (Education & Arts) British Council Pay band: 6 Location : United Kingdom Department: International Operations Contract type : Full time Indefinite Salary: £25,520 Working pattern: The successful person must live at a commutable distance from the Cardiff office. There is a requirement to work from the Cardiff Office twice a week including during certain meetings and events. Closing Date : 16th February at midnight UK time You must have the legal right to work in United Kingdom at the time of application. There is no relocation or sponsorship support. British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview. Role purpose The Project Support Officer provides integral operational and administrative support to education, arts, Country Director and overall business delivery of the British Council Wales operation; managing specific administrative tasks and projects and acting as the first point of contact for routine admin / website enquiries. Accountabilities/Responsibilities: Over the last 25 years, devolution has taken decision making and accountability closer to the people of Wales, Northern Ireland and Scotland. In addition to our strategic alignment with FCDO and HMG priorities, we are committed to supporting the relevant international ambitions of elected Governments in Cardiff, Belfast and Edinburgh. We factor all of this in at beginning of the choices we make, the value we seek to create and the partnerships we build. The British Council plays an important a role in showing an imaginative and exciting vision of the United Kingdom and its four nations (and the diversity within them, and commonalities across them) to the world, through our commitment to Working for the Whole of the UK. Project / financial management Responsible for the implementation of an agreed set of project and administrative activities that support the work of the Director Wales, Education and Arts teams in Wales across all areas of delivery. Supports the management of the Wales Advisory Committee and the Wales International Cross Party Group, including scheduling meetings, administering agendas, preparing and distributing papers and providing minutes and reports. Supports the scheduling, planning and delivery of face to face and digital meetings and events ensuring British Council EDI standards are met. Plans and organises given resources accordingly to ensure that work is carried out efficiently and effectively, providing timely feedback on operational issues. Plans and prioritises own work activities, which supports the full range of British Council Wales activity (external relations, arts and education), managing competing requirements to ensure effective delivery of responsibilities. Delivers a range of corporate financial processes and procedures to enable effective budget and resource management for the British Council Wales team e.g. raising POs, vendor creation, SAP reporting, procurement processes and budget monitoring. Supports the timely gathering of monitoring, evaluation and reporting data, including compiling case studies and inputting data on SAP. Supports general office management and event delivery on British Council Wales premises and elsewhere, including support with catering, stationery and sundry orders where required. Coordinates with others (e.g. suppliers, contractors, internal colleagues) to ensure that activities / services are completed in accordance with agreed service delivery / contractual / project deadlines. Relationship & stakeholder management Is the main point of contact for an agreed set of stakeholders including the Wales Advisory Committee, Welsh Parliamentary, Wales International Cross Party Group, etc. Is the first point of contact for general Britsh Council Wales enquiries. Establishes and maintains effective working relationships with suppliers and contractors and relevant partners, to facilitate the smooth running of British Council Wales operation, projects and services. Maintains and regularly updates contact databases for the team. Customer service Responsible for managing the British Council Wales website enquiry point, taking accountability for delivering a satisfactory and timely resolution of external queries. Delivers excellent customer service at all points of contact. Communications / website management Supports the delivery British Council Wales PR campaigns including digital, working with British Council Wales colleagues and Communications. Works with Wales team colleagues to ensure the that the website is updated and accurate (English and Welsh versions). Supports the promotion and communication of British Council Wales programmes across media, including social media, print and digital in Wales / UK. Participating in routine pipeline analyses and ad-hoc queries to inform the Tripartite Board (TAB). Organising Salesforce access and training. Requirements of the role: Essential Relevant undergraduate degree or equivalent professional experience Project/event delivery experience including financial administration and face-to-face and digital event planning Good communications including good written skills. Confident user of IT (Word; Excel; PowerPoint) and working knowledge of British Council SAP system (aptitude if recruiting externally) Well-organised, able to develop and follow prioritised work plans Financial and resource management experience Demonstrates good IT skills including an understanding of social media. Teamworking experience and ability to liaise professionally and efficiently with internal and external stakeholders Desirable Spoken and / or written Welsh language proficiency or a willingness to learn Finance experience including SAP Website content management experience Experience of communications work including using a customer relations management platform Knowledge of the education and / or arts sector(s) in Wales An understanding of equality, diversity and inclusion principles Swyddog Cymorth Prosiectau, Cymru (Addysg a'r Celfyddydau) Band cyflog y British Council: 6 Lleoliad : Y Deyrnas Unedig Adran: Gweithrediadau Rhyngwladol Math o gytundeb : Llawn amser - amhenodol Cyflog: £25,520 Patrwm gwaith: Bydd gofyn fod yr ymgeisydd llwyddiannus yn byw o fewn pellter cymudo i'n swyddfa yng Nghaerdydd. Bydd gofyn i chi weithio yn y swyddfa yng Nghaerdydd ddwywaith yr wythnos gan gynnwys bod yn bresennol ar gyfer cyfarfodydd a digwyddiadau penodol. Dyddiad Cau : Rhaid bod gennych hawl gyfreithiol i weithio yng Nghymru ar adeg cyflwyno'ch cais. Ni chynigir cymorth ar gyfer adleoli na chymorth nawdd ar gyfer y swydd hon. Mae'r British Council yn cefnogi dulliau gweithio newydd fel gweithio hybrid, yn ddibynnol ar gymeradwyaeth lawn ein rheolaeth llinell ac yn amodol ar ein gallu i ddarparu'r lefel gwasanaeth priodol. Mae'n bosib na fydd hyn yn addas ar gyfer pob swydd, ond gellir trafod hynny ymhellach yn y cyfweliad. Pwrpas y rôl Mae'r Swyddog Cefnogi Prosiectau yn darparu cefnogaeth weithredol a gweinyddol hanfodol ar gyfer gweithgareddau addysg a chelfyddydau British Council Cymru, gweithgareddau'r Cyfarwyddwr Gwlad a'r gwaith o gyflawni busnes cyffredinol British Council Cymru. Mae'n gyfrifol am reoli tasgau gweinyddol a phrosiectau penodol ac mae hefyd yn bwynt cyswllt cyntaf ar gyfer ymholiadau bob dydd am faterion gweinyddol ac am ein gwefan. Dyletswyddau a Chyfrifoldebau Dros y 25 mlynedd ddiwethaf, mae datganoli wedi symud y broses o wneud penderfyniadau ac atebolrwydd yn agosach at bobl Cymru, Gogledd Iwerddon a'r Alban. Yn ogystal â'n haliniad strategol â blaenoriaethau'r Swyddfa Dramor, y Gymanwlad a Datblygu a Llywodraeth Ei Fawrhydi, rydym wedi ymrwymo i gefnogi uchelgeisiau rhyngwladol perthnasol y Llywodraethau etholedig yng Nghaerdydd, Belffast a Chaeredin. Mae hyn oll yn greiddiol i'r dewisiadau yr ydym yn eu gwneud, y gwerth yr ydym yn ei geisio a'r partneriaethau yr ydym yn eu meithrin. Mae'r British Council yn chwarae rôl bwysig wrth rannu gweledigaeth gyffrous a llawn dychymyg o'r Deyrnas Unedig a'i phedair gwlad (gyda'u holl amrywiaeth, a'r oll sy'n gyffredin rhyngddynt) ledled y byd. Rydym yn gwneud hyn drwy ein hymrwymiad i Weithio ar ran y Deyrnas Unedig Gyfan. Rheoli Prosiectau / Cyllid Yn gyfrifol am reoli cyfres o weithgareddau prosiect a thasgau gweinyddol y cytunwyd arnynt i gefnogi gwaith Cyfarwyddwr Cymru a'r timoedd Addysg a Chelfyddydau yng Nghymru ar draws pob maes cyflawni. Cefnogi gwaith rheoli Pwyllgor Cynghori Cymru a'r Grŵp Trawsbleidiol ar Gymru Ryngwladol, gan gynnwys trefnu cyfarfodydd, gweinyddu agendâu, paratoi a dosbarthu papurau a dogfennau a darparu cofnodion ac adroddiadau. Cefnogi'r gwaith o drefnu, amserlennu a chynnal cyfarfodydd a digwyddiadau wyneb yn wyneb a digidol gan sicrhau ateb gofynion safonnau Cydraddoldeb, Amrywiaeth a Chynhwysiad y British Council. Cynllunio a threfnu adnoddau y rhoddir cyfrifoldeb i chi amdanynt yn unol â gofynion disgwyliedig i sicrhau bod gwaith yn cael ei gyflawni'n effeithlon ac effeithiol, gan ddarparu adborth prydlon ar faterion yn ymwneud â chyflawni'r gwaith hwnnw. Cynllunio a blaenoriaethu eich gwaith ei hun sy'n cefnogi holl amrywiaeth gwaith a gweithgareddau British Council Cymru (cysylltiadau allanol ym meysydd y celfyddydau ac addysg), a rheoli gofynion sy'n cystadlu â hynny i sicrhau eich bod yn cyflawni eich cyfrifoldebau yn effeithiol. Sicrhau cyflawniad amrywiaeth o brosesau a gweithdrefnau ariannol corfforaethol i alluogi rheolaeth effeithiol o gyllidebau ac adnoddau ar ran tîm British Council Cymru. Er enghraifft, codi Archebion Prynu, cofnodi gwybodaeth berthnasol am werthwyr, cynnal a gweinyddu adroddiadau SAP, prosesau caffael a monitro cyllidebau. Cefnogi'r gwaith o gasglu data monitro, gwerthuso ac adrodd yn brydlon, gan gynnwys casglu astudiaethau achos a chofnodi data ar SAP. Cefnogi gwaith cyffredinol y swyddfa a gwaith cyflawni digwyddiadau - yn swyddfa British Council Cymru a thu hwnt - gan gynnwys rhoi cymorth gydag archebion arlwyo, deunyddiau swyddfa ac amrywiol bethau yn ôl y galw. Cydlynu ag eraill (e.e. cyflenwyr, contractwyr, cydweithwyr mewnol) i sicrhau bod gweithgareddau / gwasanaethau yn cael eu cyflawni a'u cyflenwi yn unol â'r amodau y cytunwyd arnynt a/neu sicrhau bod cytundebau / prosiectau yn cael eu cyflawni mewn pryd. Rheoli cysylltiadau a rhanddeiliaid Yn bwynt cyswllt cyntaf i nifer o randdeiliaid y cytunwyd arnynt gan gynnwys Pwyllgor Cynghori Cymru, Grŵp Seneddol Cymru, Y Grŵp Trawsbleidiol ar Gymru Ryngwladol ayb Pwynt cyswllt cyntaf ar gyfer ymholiadau cyffredinol i British Council Cymru. Sefydlu a chynnal cysylltiadau gwaith effeithiol gyda chyflenwyr a chontractwyr a phartneriaid perthnasol i hwyluso gwaith, prosiectau a gwasanaethau a sicrhau bod hynny'n rhedeg yn ddidrafferth. Yn gyfrifol am gynnal a diweddaru ein bas data cysylltiadau yn gyson ar ran y tîm. Gwasanaeth cwsmeriaid Yn gyfrifol am reoli ymholiadau a ddaw i British Council Cymru drwy ein gwefan, gan gymryd cyfrifoldeb am ateb a bodloni ymholiadau allanol yn brydlon. Cynnig gwasanaeth cwsmer rhagorol ym mhob pwynt cyswllt a chyd-destun. Cysylltiadau / Rheoli ein gwefan Cefnogi ymgyrchoedd a gwaith tîm Cysylltiadau Cyhoeddus British Council Cymru gan gynnwys agweddau digidol a gweithio gyda chydweithwyr yn British Council Cymru a chydweithwyr yn y tîm Cysylltiadau. Gweithio gyda chydweithwyr yn nhîm Cymru i sicrhau bod y wefan yn cael ei diweddaru'n gyson a chywir (yn Saesneg a Chymraeg). Cefnogi'r gwaith o hyrwyddo a rhannu gwybodaeth am raglenni British Council Cymru ar draws pob math o gyfryngau, gan gynnwys cyfryngau cymdeithasol, print a digidol - yng Nghymru ac ar draws y Deyrnas Unedig. Cyfrannu at ein gwaith dadansoddi piblinell arferol ac ymholiadau ad-hoc i roi gwybodaeth i'r Bwrdd Tairochrog (TAB). Trefnu mynediad i Salesforce a hyfforddiant cysylltiedig. Gofynion y rôl: Hanfodol Gradd berthnasol neu brofiad proffesiynol cyfatebol Profiad o gyflawni prosiectau/digwyddiadau gan gynnwys gweinyddu cyllid a chynllunio digwyddiadau wyneb yn wyneb a digidol. Sgiliau cyfathrebu da gan gynnwys sgiliau ysgrifennu da. Yn hyderus wrth ddefnyddio technoleg gwybodaeth (Word; Excel; PowerPoint); ac â gwybodaeth ymarferol o system SAP y British Council (neu'r gallu i addasu, os ydych yn ymgeisydd allanol). Yn drefnus, ac yn gallu datblygu a dilyn cynlluniau gwaith sydd wedi'u blaenoriaethu. Profiad o reoli cyllid ac adnoddau. Sgiliau Technoleg Gwybodaeth da gan gynnwys dealltwriaeth o gyfryngau cymdeithasol. Profiad o weithio fel rhan o dîm a'r gallu i gysylltu'n effeithiol a phroffesiynol gyda rhanddeiliaid mewnol ac allanol. Dymunol Y gallu i gyfathrebu'n effeithiol yn Gymraeg (ar lafar ac yn ysgrifenedig) neu barodrwydd i ddysgu. Profiad o weithio gyda chyllid, gan gynnwys SAP. Profiad o reoli cynnwys gwefannau. Profiad o waith cyfathrebu gan gynnwys defnyddio platfform cysylltiadau cwsmer. Gwybodaeth am y sector addysg a/neu sector y celfyddydau yng Nghymru. Dealltwriaeth o egwyddorion cydraddoldeb, amrywiaeth a chynhwysiad. A connected and trusted UK in a more connected and trusted world. Equality, Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhrbritishcouncil.org Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.