We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Project Support Officer, Wales (Education & Arts)
British Council Pay band: 6
Location: United Kingdom
Department: International Operations
Contract type: Full time Indefinite
Salary: £25,520
Working pattern: The successful person must live at a commutable distance from the Cardiff office. There is a requirement to work from the Cardiff Office twice a week including during certain meetings and events.
Closing Date: 16th February at midnight UK time
You must have the legal right to work in the United Kingdom at the time of application.
There is no relocation or sponsorship support.
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
Role purpose
The Project Support Officer provides integral operational and administrative support to education, arts, Country Director and overall business delivery of the British Council Wales operation; managing specific administrative tasks and projects and acting as the first point of contact for routine admin / website enquiries.
Accountabilities/Responsibilities:
* Responsible for the implementation of an agreed set of project and administrative activities that support the work of the Director Wales, Education and Arts teams in Wales across all areas of delivery.
* Supports the management of the Wales Advisory Committee and the Wales International Cross Party Group, including scheduling meetings, administering agendas, preparing and distributing papers and providing minutes and reports.
* Supports the scheduling, planning and delivery of face to face and digital meetings and events ensuring British Council EDI standards are met.
* Plans and organises given resources accordingly to ensure that work is carried out efficiently and effectively, providing timely feedback on operational issues.
* Plans and prioritises own work activities, which supports the full range of British Council Wales activity (external relations, arts and education), managing competing requirements to ensure effective delivery of responsibilities.
* Delivers a range of corporate financial processes and procedures to enable effective budget and resource management for the British Council Wales team e.g. raising POs, vendor creation, SAP reporting, procurement processes and budget monitoring.
* Supports the timely gathering of monitoring, evaluation and reporting data, including compiling case studies and inputting data on SAP.
* Supports general office management and event delivery on British Council Wales premises and elsewhere, including support with catering, stationery and sundry orders where required.
* Coordinates with others (e.g. suppliers, contractors, internal colleagues) to ensure that activities/services are completed in accordance with agreed service delivery/contractual/project deadlines.
Relationship & stakeholder management
* Is the main point of contact for an agreed set of stakeholders including the Wales Advisory Committee, Welsh Parliamentary, Wales International Cross Party Group, etc.
* Is the first point of contact for general British Council Wales enquiries.
* Establishes and maintains effective working relationships with suppliers and contractors and relevant partners, to facilitate the smooth running of British Council Wales operation, projects and services.
* Maintains and regularly updates contact databases for the team.
Customer service
* Responsible for managing the British Council Wales website enquiry point, taking accountability for delivering a satisfactory and timely resolution of external queries.
* Delivers excellent customer service at all points of contact.
Communications / website management
* Supports the delivery of British Council Wales PR campaigns including digital, working with British Council Wales colleagues and Communications.
* Works with Wales team colleagues to ensure the website is updated and accurate (English and Welsh versions).
* Supports the promotion and communication of British Council Wales programmes across media, including social media, print and digital in Wales / UK.
* Participates in routine pipeline analyses and ad-hoc queries to inform the Tripartite Board (TAB).
* Organises Salesforce access and training.
Requirements of the role:
Essential
* Relevant undergraduate degree or equivalent professional experience
* Project/event delivery experience including financial administration and face-to-face and digital event planning
* Good communications including good written skills.
* Confident user of IT (Word; Excel; PowerPoint) and working knowledge of British Council SAP system (aptitude if recruiting externally)
* Well-organised, able to develop and follow prioritised work plans
* Financial and resource management experience
* Demonstrates good IT skills including an understanding of social media.
* Teamworking experience and ability to liaise professionally and efficiently with internal and external stakeholders
Desirable
* Spoken and/or written Welsh language proficiency or a willingness to learn
* Finance experience including SAP
* Website content management experience
* Experience of communications work including using a customer relations management platform
* Knowledge of the education and/or arts sector(s) in Wales
* An understanding of equality, diversity and inclusion principles
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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