Property Operations Manager - Birmingham Summary INTERNAL APPLICANTS ONLY PLEASE We’re looking for a Property Operations Manager (maternity cover) for our Birmingham portfolio which includes the wonderful Back to Backs and Clent Hills. You'll be responsible for the daily operations of these busy and much-loved National Trust sites, and for ensuring we make these places as welcoming as possible for everyone. What it's like to work here The Birmingham portfolio is at the heart of our work with urban communities within the second largest city in the UK, working closely with our Urban Programme Team. From one of our smallest properties at the Back to Backs with its innovative approaches to programming; to the Clent Hills, the fantastic green lung which is one of the key recreational spaces for the City and an important place for nature. The portfolio is at the forefront of many aspects of the Trust's new strategy, led by a brilliant team of staff and volunteers. What you'll be doing You’ll work collaboratively with your colleagues – particularly those in visitor experience, programming, facilities and countryside – to run the visitor operations here. Together, you’ll be making sure that every visitor has what they need to have their best possible day, as well as the chance to discover the work of the Trust for themselves. You’ll help your team with their priorities and the confidence to achieve their goals, providing them with the care, resources and direction they need to succeed. In your position in the leadership team, you’ll be involved in supporting the strategic direction of the whole portfolio. From time to time, you will stand in for the General Manager to run the place or attend external partner meetings in their absence. And you’ll be expected to work some weekends and evenings, as required. Who we're looking for We’d love to hear from you if you’re: practised and confident in managing fast-paced operations an inspiring leader and manager of people, adept at leading diverse professional teams a skilled collaborator and communicator, comfortable with taking decisions aware of the importance of excellent service, growing support for an important cause and high standards of presentation up to date with health and safety, compliance and emergency procedures familiar with business planning, growing income and managing budgets committed to making sure experiences are truly for everyone, with practical knowledge of improving accessibility in a workplace or visitor attraction. The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.