RECEPTIONIST/OFFICE ADMINISTRATOR Role Remit: Receptionist/Office Administrator Location: Stirling Work Pattern: 9am to 5pm, Monday to Friday Department: Operational Support Services Direct Report: Receptionist /Administrative Support Role Overview: You will play a crucial role in providing Reception/Front of House and administration support for the Stirling office. The position demands meticulous attention to detail and a proactive approach in managing all Reception/Front of House activities, ensuring a warm welcome to our clients and assisting the Business Units with all ad hoc administrative support. Core Responsibilities: Responsible for opening and closing the office, organising last person out etc. Be the first point of contact for clients and visiting team members where you'll enthusiastically represent AAB. Provide a warm, courteous and prompt welcome on arrival for all visitors at Reception, ensuring that all customer and visitor needs and expectations are met to a high standard. Maintain an accurate visitor log through the Sign-in App and provide visiting team members assistance with logistics. Have a full understanding of the hospitality provision and providing refreshments to our visiting clients. Order and organise any catering requirement in a timely manner and be the first point of contact for contractors/cleaners etc. Manage the day to day operation and administration of meeting rooms and calendars. Answer switchboard in a timely manner and fielding calls where appropriate. Process, scan and distribute incoming mail and deal with all outgoing mail in line with AAB procedures. Process, scan and distribute any client information that is hand delivered in a timely manner. Ensure all equipment maintained and deal with any issues arising/request services etc. Order relevant stationery, supplies, taxis, couriers and confidential waste uplifts. First point of contact for all team members with office related queries. Organise and manage the BAG Business Unit's Books and Records cupboard, ensuring all books and records are signed in and returned to clients in a timely manner. Assist the various Business Units with any ad hoc administration and data entry requests as they arise. Assist the other members of the Operational Support Services team, as and when required with quick, non-time critical tasks. Assist with set up of in-house events and to be on hand to assist at events. Act as one of our First Aider's/Fire Warden (training will be provided). Key Skills and Attributes: Excellent communication and organisational skills. Proficient use of Microsoft Outlook and Teams. Word, PowerPoint and Excel knowledge is advantageous. Ability to manage multiple tasks. Ability to engage with a range of stakeholders and clients. Role Requirements: Experience in an office environment Front of House role and an understanding of a professional services organisation is advantageous but not essential. A proactive and positive attitude to problem solving and the ability to work independently as well as part of a team. Work Environment: A collaborative office setting, with a focus on high standards of stakeholder/client service and compliance. At AAB you will have tremendous opportunities that will meet your career aspirations, working in a progressive, energetic and stimulating environment alongside supportive and engaging professional teammates. AAB Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.