Customer Service Team Leader £29,400 per annum Must have insurance and management experience Location: Cwmbran, NP44 Hours: Monday to Friday, 8:30am – 5:00pm (40 hours per week) Training: Tamworth, Sutton Coldfield - 2 weeks | all expenses paid Perks: 28 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination Duties & Responsibilities: Lead, motivate, and mentor a team of Customer Service Coordinators. Conduct performance reviews and support team members' training and development. Analyse and correct financial data to maintain accurate projected margins. Act as a key liaison between customers, insurance companies, and contractors. Provide outstanding customer service, addressing materials choices, and ensuring satisfaction. Oversee claims within SLAs, scheduling restoration teams efficiently. Input accurate data into systems and customer portals. Produce reports based on field staff input. Resolve and escalate complaints following FCA guidelines. Skills and Experience: Previous experience in a similar role. Strong communication skills, both verbal and written. Outcome-driven with good organisational skills. Ability to work under pressure and on own initiative. Job Ref: EN673 Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.