Join to apply for the Head of Client Success at SetSales role at SetSales.
About us
SetSales is Northern Europes leading sales community, aiming to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We connect more than 4,000 professionals from over 15 countries every year.
SetSales is part of United Media (https://www.united-media.com/), which focuses on building large scale industry media and conference products in sectors such as insurance, HR, private equity, and retail.
Context for the Role
Youll have the chance to shape and execute the companys client success strategy, collaborate with talented teams, and make a tangible impact on the companys success. This role offers both challenge and reward, providing the opportunity to lead a high-performing team while influencing the companys continued expansion. You will report directly to the Founder/CEO in this newly created position and will be tasked with scaling the client success and operations departments.
Responsibilities
As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process, and reporting performance to clients. This role is critical to the companys continued growth and success.
* Team Leadership: Manage, grow, and mentor the client success team, fostering a collaborative and innovative work environment. Set clear goals and evaluate team performance.
* Focus on customer success to enable exponential growth and expansion.
* Implement best practices for people management and team spirit to scale functions across all markets.
* Build and harmonize cross-departmental processes to ensure maximum efficiency and customer satisfaction.
* Collaborate closely with the organization to create an incredible user journey.
Requirements
* 5+ years of leadership experience in related roles in a fast-paced, high-growth environment.
* Strong project management and process creation skills with the ability to prioritize.
* A track record of successfully leading and scaling client success, operations, sales, or growth functions in a startup.
* Experience in client success/business operations, ideally in a high-growth business.
* Strong analytical skills paired with commercial acumen.
* Proven success in applying automation to scale operations.
* A passion for coaching, mentoring, and leading teams to create a high-performing culture.
* Experience in growing client/customer success functions to support a rapidly growing business.
What the company offers
Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. We provide:
* Real impact: Operational experience in a startup where your work and results matter.
* An inspiring, diverse, and international working atmosphere.
* Unlimited growth potential with a track record of internal promotions.
* Market-competitive compensation.
* Travel opportunities to join our conferences overseas.
* Invaluable transferable skills through experience and training.
Start date
Flexible. Monday - Friday we work from our office and do not offer remote work.
Seniority level
* Executive
Employment type
* Full-time
Job function
* Other
Industries
* Technology, Information and Internet
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