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Customer Service Agent
Reference: JAN20255412
Expiry date: 15:41, Tue, 11th Feb 2025
Location: Huddersfield
Benefits: A superb range of exclusive, employee-only benefits and discounts.
Salary: £26,149 pa + bonus up to £1,307 pa
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile.
As a Customer Service Agent, you will expertly manage the needs of customers, colleagues, and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire:
Our branches are busy, fast-paced places, and as a Customer Service Agent, you will be at the very center of it. You will often be the first point of contact for customers, confidently delivering great service with a smile. You will excel in managing multiple tasks, such as sourcing vehicles, resolving customer rental queries, administering customer accounts, and overseeing daily vehicle movements in and out of the branch.
You don’t need previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that), but you will need customer service know-how, administration skills, and a calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence).
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
A great basic salary and much more, including:
* A fantastic quarterly bonus scheme (up to £1,307 pa)
* Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year
* Free life assurance (2x your salary)
* Well-being services (incl. 24/7 GP service, mental health support, and physiotherapy)
* Exclusive colleague-only vehicle-leasing schemes
* Pension & save-as-you-earn share scheme
* Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals
* Wagestream App for all our colleagues - a Financial Wellbeing app that gives you control over your pay.
With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector, helping our customers when they need us most.
And we’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders.
We are agile. We are experts. We are imaginative. We are reliable.
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