Job summary An exciting opportunity has arisen for a part time Service Support Manager position within The Unscheduled Care Department. Reporting to the Service Delivery Manager, the Service Support Manager will provide comprehensive administrative support within The Unscheduled Care Department. This role will require the ability to work independently and as part of a team, with excellent communication and organisational skills to prioritise work, meet deadlines and work under pressure. The role will be based on the Withybush General Hospital site. This is a fixed term/secondment post until 27/12/2025 to cover maternity leave. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application. Main duties of the job This role will specifically focus on: Supporting a range of operational and managerial activities, specifically including the delivery projects set out by the Service Delivery Manager. Supporting the Job Planning process The efficient coordination of Complaints management The efficient coordination of Datix management General administrative support of day to day service operations. The successful candidate will require a sound understanding of using Welsh Clinical Portal and Welsh PAS. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.Two integrated care centres (Aberaeron and Cardigan, Ceredigion).Community facilities, including:48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes.Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 5 Salary £30,420 to £37,030 a year per annum pro rata Contract Fixed term Duration 9 months Working pattern Part-time Reference number 100-AC041-0225 Job locations Withybush General Hospital Fishguard Road Haverfordwest SA61 2PZ Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 25/02/2025. Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 25/02/2025. Person Specification Qualifications and knoweldge Essential Degree or equivalent experience/CPD Thorough understanding of a range of PC software (e.g. Microsoft Office Packages, Email and Intranet) Desirable Understanding of systems in use within NHS organisations including primary, community and secondary care Project Management Qualification Experience Essential Demonstrable experience of supporting and managing projects or operational plans Demonstrable experience of organising and co-ordinating a range of complex plans simultaneously Desirable Experience of working within an NHS environment An understanding of project methodology Language Skills Desirable Welsh Speaker (Level 1) Person Specification Qualifications and knoweldge Essential Degree or equivalent experience/CPD Thorough understanding of a range of PC software (e.g. Microsoft Office Packages, Email and Intranet) Desirable Understanding of systems in use within NHS organisations including primary, community and secondary care Project Management Qualification Experience Essential Demonstrable experience of supporting and managing projects or operational plans Demonstrable experience of organising and co-ordinating a range of complex plans simultaneously Desirable Experience of working within an NHS environment An understanding of project methodology Language Skills Desirable Welsh Speaker (Level 1) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Hywel Dda University Health Board Address Withybush General Hospital Fishguard Road Haverfordwest SA61 2PZ Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)