An opportunity has arisen for a Trainee Clinic Management System Build Administrator Band 3 at The Greenhouse, Greencroft Industrial Park to work within the Clinic Management Team, Patient Booking. This is a 36 hour per week post Monday to Friday. Once trained there is the opportunity to agile work (a mix of office and home based) This is a trainee role to gain knowledge and experience of clinic management build over a 12 month period whereby you will meet specified KPIs in order to progress to the post of Clinic Management System Build Administrator, Band 4. We are looking for a self-motivating, enthusiastic person for the above post. You will be part of the Clinic Management Team in Patient Bookings and will be responsible for the set-up and maintenance of outpatient and diagnostic non-theatre clinics permanent and ad hoc templates. You will take responsibility for the clinic cancellation and rescheduling process ensuring that capacity issues are escalated to the Care Group General Managers in a timely manner to prevent patients from being rescheduled multiple times and/or experience significant delays to their clinic pathway. Gain knowledge and understanding of the e-RS directory of service to troubleshoot and resolve any operational issues. Successful candidat will need excellent communication skills. You will be required to communicate directly with patients showing empathy and compassion when rescheduling appointments. Some patients may be anxious or have a barrier to understanding that requires the post holder to remain calm, polite and reassuring to ensure the patient has clear understanding of appointment changes You must be organised and be able to prioritise own work load according to the variable demands of the department, adjusting the priorities throughout the day as further work is emailed into the department. For Informal Enquiries please contact: Tracey Murdoch, Clinic management/Directory of Services Co-ordinator Tel: 01207 523681 or e-mail tracey.murdoch@nhs.net