Summary
George Lines Ltd is a specialist merchant supplying groundworks and civil engineering products. This apprenticeship will enable you to pour the foundations for a successful career! You'll work in-branch during your course, giving you the opportunity to gain a deep understanding of our operation.
Wage
£28,600 a year
Salary range is £23,400 - £28,600 per annum.
Training course
Trade supplier (level 2)
Hours
Monday-Friday, 7.00am - 5.00pm
45 hours a week
Possible start date
Monday 10 March
Duration
1 year 1 month
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Sales calls/emails
* Trade counter
* Raising quotes
* Processing orders
* Administration
* Answering the telephone
* Forklift operation
* Working in the yard and warehouse
* Stock ordering
Where you’ll work
Gatehouse Close
Gatehouse Industrial Area
Aylesbury
HP19 8DE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TRAVIS PERKINS PLC
Your training course
Trade supplier (level 2)
Equal to GCSE
Course contents
* Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
* Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
* specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
* specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
* specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
* trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
* trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
* trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
* trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
* trade counter and telesales services: applying basic merchandising techniques used within the business.
* trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
* trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
* trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
* trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
* key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
* key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
* key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
* technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
* technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
* legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
* legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
* legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
* personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
* personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
* personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
* personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
* personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Your training plan
* Trade Supplier Level 2 Apprenticeship Standard
* Training will take place in the workplace, with some study at home
More training information
* Course modules are delivered virtually
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working
* Initiative
Other requirements
This role has a strong sales focus and the ideal candidate must have experience in a sales environment or consider themselves a natural salesperson. You will enjoy talking to people and answering the phone and have a positive attitude with good communication and customer service skills. You will be safety conscious, a team player and adaptable.