Job Description
We’re looking for a Systems Administrator to join our team, playing a pivotal role in managing and maintaining key systems that support the day-to-day operations of our gyms. You’ll ensure all technical support requests are effectively handled, compliance standards are met, and accurate audits are conducted to maintain the integrity of our memberships and gym operations.
* Ticket Management: Monitor and resolve support tickets related to system issues, ensuring timely responses to gym staff and escalating when necessary.
* GDPR Compliance: Oversee processes related to GDPR, ensuring all data handling and storage comply with legal and policy standards.
* Daily Audits: Conduct routine audits on direct debits and account transactions to ensure accurate billing, monitor discrepancies, and assist in maintaining membership records.
* Account and System Checks: Perform daily checks on member accounts and system functionalities to proactively identify and rectify issues.
* Gym Support: Act as the go-to technical support for gyms across the UK, providing guidance and troubleshooting assistance to ensure minimal disruption to operations.
Qualifications
* Experience in a similar role, ideally in a membership-based or retail setting.
* Proficiency in system management tools and comfort with various digital platforms and microsoft packages (Excel is a must).
* Ability to manage multiple tasks with attention to detail, especially in audits and ticket tracking.
* A team player with excellent communication skills and a proactive approach to problem-solving.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Reward, Recognition and Opportunities
* Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
* Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.
*subject to terms and conditions
* Frasers Festival – An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
* CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
* Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the front line, and to bring ideas back to the office which will improve how we work.
Employee Welfare
* Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
* Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour well-being helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focused and centered around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focused and could include a presentation/task so we can see your skills in action.