Job summary X3 permanent fulltime Relief Facilities Hub Operator posts Do you want to develop your skills and career? Would you like an opportunity to work in a busy Estates & Facilities Hub? We are looking for x3 proactive and motivated individuals to join our busy team. The Leeds Teaching Hospitals NHS Trust is looking for flexible and reliable individuals to work as Hub Operators based in the Estates & Facilities Hub Control room at St James Hospital in Leeds. Are you self-motivated, reliable and a flexible team player who can follow set processes? Do you have excellent customer service and IT skills and can work under strict timescales and pressure? We have x3 permanent full-time relief vacancies (37.5 hours per week) are currently available, supporting the 24-hour service provision (including bank holidays) Shift patterns are varied and can include 0700-1900 and 1900-0700 rotating on a 4 on/4 off pattern or could be Mon-Fri dependent upon the needs of the service with rosters provided in advance. The job package includes: - A competitive salary Band 3 £24,071 to £25,674 enhancements for unsocial hours Annual leave starting at 27 days per annum plus statutory bank holidays rising to 33 days with service. An excellent contributory pension scheme. On site car parking Expected Shortlisting Date 5/2/2025 Planned Interview Date 10/2/2025 & 11/2/2025 Main duties of the job The main role provides the following services to the Trust: - Operate a Control & Dispatch task management system for Security, Portering, Cleaning, Estates and others CCTV operations/monitoring/storing Access control Alarm responses various: Fire/Panic/Intruder etc. Incident recording Emergency escalations Internal/external communication with wards/departments, emergency services etc. Operation of control room equipment Support the supervisory role in the absence of the Co-ordinator This post requires the candidate to have experience in a busy Customer Service/Call Centre and/or Control and Dispatch role About us Leeds Teaching Hospitals is one of the largest employers in Leeds, employing over 20,000 staff and providing care to 1.6 million patients every year. The Estates and Facilities team keep the Trust's sites running and manage one of the largest estate portfolios across the NHS. With over 2,500 staff, we provide a range of Estates & Facilities management services and ensure our buildings and environments are fit for purpose, clean and safe. Whether we're cleaning wards, maintaining buildings, monitoring environmental impact, providing staff childcare, delivering hot meals to patients, or patrolling our sites, we support the delivery of patient care. Guided by our Leeds Way Values, we are committed to creating the best place to work and being the employer of choice for estates and facilities in the region. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 15 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9298-EST-233J Job locations St. James's University Hospital Beckett Street Leeds LS9 7TF Job description Job responsibilities Day to day operations of the Hub Control room to provide support and guidance to Estates & Facilities teams and to assist them to meet the needs of staff, patients, visitors, whilst ensuring the protection of Trust. Carry out the urgent and non-urgent system checks to ensure that equipment is fully functional and complete the equipment records logs. Keep accurate and detailed logs/records of all repairs and maintenance of the Hub Control room equipment and systems. Assist the Duty Hub Co-ordinator with the supervision of the deployment of Estates & Facilities staff to ensure that the needs of each service are met with the regulated and prioritised deployment of various staff - Portering/Cleaning/Security/Estates etc. To ensure the Hub control room, oversees and escalates any urgent traffic management car park management, roving patrol and vehicle enforcement are met. Maintain regular radio communication with all staff and ensure that staff follow the correct radio procedures and protocols. In the case of the roving patrol and other staff in lone worker situations, ensure that routine and regular contact is made and recorded to support safe working practices. Carry out formal documented handover sessions with control room staff at the change of each shift for the purpose of updating on the days activities and briefing on any outstanding or key issues. Ensure that detailed, accurate and timely records are kept on all incidents and activities using either paper based or computer-based systems. To liaise and respond to requests from colleagues and external agencies when requested to provide information covering recorded material and to view and select information from such material as required all in accordance with the relevant Trust policies and procedures. To report incidents or potential incidents to the colleagues and external agencies which includes the reporting of issues, crimes and incidents taking place, persons or vehicles acting suspiciously, reporting premises or vehicles affected by crime The taking of system requests, prioritising the work and appropriate allocation of duties to team members, including the use of IT communication systems. Provide effective technical support to the Security and Traffic services in a safe and secure environment for staff, patients, visitors and Trust assets. Ensure that line management are made aware of any serious incidents. Follow Trust, Directorate and Departmental policies and procedures for booking annual leave, changes to rota and sickness reporting. Strictly adhere to the Directorates dress code and wear the appropriate uniform/PPE for the duties being carried. Assist with the production of Emergency out of hours access cards. Support Security Services with the safe storage and release of Emergency designated keys to ensure safe access and egress in highly restricted areas. Assist in promoting initiatives for tackling violence and aggression against staff and health care professionals within the Trust (Zero Tolerance initiative), through innovation, education, prevention, and detection routes, along with close working relationships with the Police and other external agencies. Always act to strengthen the professional status of the Facilities Hub within the Trust. Attend staff briefings and keep fully updated with matters affecting the Trust, Directorate and Department by regular reference to bulletins, notices, emails, etc which are displayed on all staff communication notice boards. Attend all mandatory, refresher and internal training courses. Deputise for the Hub Co-ordinator when required and in their absence. Job description Job responsibilities Day to day operations of the Hub Control room to provide support and guidance to Estates & Facilities teams and to assist them to meet the needs of staff, patients, visitors, whilst ensuring the protection of Trust. Carry out the urgent and non-urgent system checks to ensure that equipment is fully functional and complete the equipment records logs. Keep accurate and detailed logs/records of all repairs and maintenance of the Hub Control room equipment and systems. Assist the Duty Hub Co-ordinator with the supervision of the deployment of Estates & Facilities staff to ensure that the needs of each service are met with the regulated and prioritised deployment of various staff - Portering/Cleaning/Security/Estates etc. To ensure the Hub control room, oversees and escalates any urgent traffic management car park management, roving patrol and vehicle enforcement are met. Maintain regular radio communication with all staff and ensure that staff follow the correct radio procedures and protocols. In the case of the roving patrol and other staff in lone worker situations, ensure that routine and regular contact is made and recorded to support safe working practices. Carry out formal documented handover sessions with control room staff at the change of each shift for the purpose of updating on the days activities and briefing on any outstanding or key issues. Ensure that detailed, accurate and timely records are kept on all incidents and activities using either paper based or computer-based systems. To liaise and respond to requests from colleagues and external agencies when requested to provide information covering recorded material and to view and select information from such material as required all in accordance with the relevant Trust policies and procedures. To report incidents or potential incidents to the colleagues and external agencies which includes the reporting of issues, crimes and incidents taking place, persons or vehicles acting suspiciously, reporting premises or vehicles affected by crime The taking of system requests, prioritising the work and appropriate allocation of duties to team members, including the use of IT communication systems. Provide effective technical support to the Security and Traffic services in a safe and secure environment for staff, patients, visitors and Trust assets. Ensure that line management are made aware of any serious incidents. Follow Trust, Directorate and Departmental policies and procedures for booking annual leave, changes to rota and sickness reporting. Strictly adhere to the Directorates dress code and wear the appropriate uniform/PPE for the duties being carried. Assist with the production of Emergency out of hours access cards. Support Security Services with the safe storage and release of Emergency designated keys to ensure safe access and egress in highly restricted areas. Assist in promoting initiatives for tackling violence and aggression against staff and health care professionals within the Trust (Zero Tolerance initiative), through innovation, education, prevention, and detection routes, along with close working relationships with the Police and other external agencies. Always act to strengthen the professional status of the Facilities Hub within the Trust. Attend staff briefings and keep fully updated with matters affecting the Trust, Directorate and Department by regular reference to bulletins, notices, emails, etc which are displayed on all staff communication notice boards. Attend all mandatory, refresher and internal training courses. Deputise for the Hub Co-ordinator when required and in their absence. Person Specification Qualifications Essential To be educated to NVQ Level 2, or equivalent experience in Supervisory management Level 2 National Certificate for CCTV Operators (Public Space Surveillance) or the ability to achieve within 3 months of taking up post. Desirable SIA CCTV Certificate Experience Essential Experience of the Security Industry in relation to the operation of CCTV Camera and Card Access Systems, especially in a large complex organisation (preferably within the NHS). Control centre experience essential Proven supervisory experience in an operational environment Desirable Proven track record of building and maintaining excellent working relationships with emergency services and other key external agencies Skills & Behaviours Essential Call centre and customer service skills - CCTV, Health & Safety Knowledge of policies and procedures relating to CCTV in an NHS environment. Desirable Customer service skills Proven track record of working across a range of organisations / agencies to deliver projects / work Additional Requirements Essential Role model for Estates & Facilities colleagues Honesty and integrity Commitment to working in partnership with and supporting others. Accepting of individual responsibility within a teamwork culture. Positive, flexible and proactive Excellent written and verbal communication skills. Ability to perform and deliver under pressure of deadlines/circumstances. Ability to focus on priorities and deliver key results within planned timescales Person Specification Qualifications Essential To be educated to NVQ Level 2, or equivalent experience in Supervisory management Level 2 National Certificate for CCTV Operators (Public Space Surveillance) or the ability to achieve within 3 months of taking up post. Desirable SIA CCTV Certificate Experience Essential Experience of the Security Industry in relation to the operation of CCTV Camera and Card Access Systems, especially in a large complex organisation (preferably within the NHS). Control centre experience essential Proven supervisory experience in an operational environment Desirable Proven track record of building and maintaining excellent working relationships with emergency services and other key external agencies Skills & Behaviours Essential Call centre and customer service skills - CCTV, Health & Safety Knowledge of policies and procedures relating to CCTV in an NHS environment. Desirable Customer service skills Proven track record of working across a range of organisations / agencies to deliver projects / work Additional Requirements Essential Role model for Estates & Facilities colleagues Honesty and integrity Commitment to working in partnership with and supporting others. Accepting of individual responsibility within a teamwork culture. Positive, flexible and proactive Excellent written and verbal communication skills. Ability to perform and deliver under pressure of deadlines/circumstances. Ability to focus on priorities and deliver key results within planned timescales Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address St. James's University Hospital Beckett Street Leeds LS9 7TF Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)