Welcome & Service Assistant x 2 - Ripon Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: 12.75 per hour Contract/duration: Fixed Term until 28th Feb 2026 Hours/working pattern: 780 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. The working pattern would be starting at 9.30am and finishing at 5.30pm, to include one weekend day and bank holiday working, with a slightly shorter day in Winter and an occasional evening shift in October. Interview dates: Wednesday 2nd & Friday 4th April 2025 For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Joining our friendly Welcome Team, you’ll be playing a key role in the visitor experience at Fountains Abbey. We are a leading destination within the National Trust and welcome 450,000 visitors each year. This location is in a rural area near Ripon, so please think about how you would get here for work, before applying for the job. What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. This includes working with our till systems (for which you will be given full training) and feeling at ease in a fast-paced, public-facing environment. Our team are also key in providing equal access to the estate and are responsible for issuing mobility vehicles to visitors. It is a large estate, so it is important to feel comfortable being out and about in the grounds, moving between our three admission points. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking for customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.