Job Title - Clinical Customer Service Representative Location - Oxford - Hybrid 2 days home - 3 days office Salary - 28k - 32k Depending on experience ( 40 hour week) Monday - Friday Bonus - 5% of basic salary Perks - 25 days holiday 8 bank holiday, Pension, Private Medical Healthcare, Free Parking, Life Assurance more Have you for experience within the NHS? Have you worked within Customer Service before? Does clinical diagnostic testing for ground-breaking treatments' excite you? If so then read on Role Overview: As a Clinical Customer Service Representative, your role is to facilitate clinical testing services by acting as a liaison between physicians and our testing laboratories. This includes monitoring the progress of assigned clinical orders and responding to inquiries with the mission of providing superior customer service. Key Responsibilities: Establish relationships with ordering physician centres and patient sample submission monitor testing and reporting process. Resolving their billing queries as quickly and efficiently as possible. Communicate processes with prospective ordering physicians Facilitate communication with ordering physicians and provide materials and logistical information Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed. Address customer inquiries and order status with possible solutions in a timely manner. Develop and maintain good working relationships using advanced communication skills Provide input on the documentation of customer-facing materials Communicate feedback regarding improvements to internal systems Qualifications and Experience: GCSE and or A levels (or equivalent) Experience in customer-facing, technical support roles Seniority Level Executive Industry Medical Practices Medical Equipment Manufacturing Hospitals and Health Care Employment Type Full-time Job Functions Customer Service Health Care Provider Science Skills Clinical Research Cancer Biology Medicine Healthcare National Health Service (NHS) Customer Service Cancer Immunotherapy Cancer Research Good Clinical Practice (GCP)