Financial Administrator / Client Services - Birmingham
Our client is looking for a Financial Administrator / Client Services Administrator to join their IFA firm based in Birmingham. The role will suit an experienced Financial Administrator who enjoys working autonomously in a driven and high-performing team.
Responsibilities:
1. Ensure all dealings with customers are carried out in a professional and courteous manner
2. Undertake sufficient product and market research
3. Ensure all supporting documentation is maintained as per company procedures
4. Maintain all standards of performance as required by the firm
5. Ensure relevant CPD is maintained and recorded accurately
6. Submission of new on line applications / top ups and processing of paper based applications for life, investment, platform and pensions business and ensuring that they are processed compliantly, to a satisfactory completion and issue of plan documents
7. Maintain / keep up to date all trackers / spreadsheets as required by the Client Services Manager
8. Running comprehensive IO activities for each piece of business whether it is new business, top ups and any other policy variations for example Change of DFM/Model, Fund Switches
9. Adding fees/ payaways /splits entries to IO
10. Understand Adviser Bandings
11. Understand Introducers / Payaways
12. Oversee management of Annual Reviews and Portfolio Reviews that are due i.e. ensuring delivery and action by adviser and Review Team
13. Assist the Review Team with the preparation of AR’s & PR’s in overflow situations
14. Check Portfolio Reports prepared by Review Team
15. Liaising with clients, solicitors, accountants, life offices, lenders and platform providers by telephone, e-mail, fax and letter
16. Handle complex administration enquiries / queries as directed by the Client Services Manager
17. Provide training / mentoring to CSE’s and apprentice staff as directed by the Client Services Manager
18. Oversee and sign off Platform withdrawals / fund switches / transactions
19. Producing ad-hoc (non standard) and standard letters in response to customer/provider queries
20. Raising invoices
21. Obtaining life, investment and pension quotations using research tools
22. Presenting quotations to advisers along with relevant data and documents required for the advice to be provided
23. Have a comprehensive understanding of the IO back office system and how it is integral to our business
24. Have good working knowledge of EIM platforms and how they operate including the maintenance of cash balances
25. Ensuring all files are compliant and prepare and maintain compliance documents
26. Handling Group Scheme Renewals/ Auto Enrolment schemes with the systems in place, i.e. paper based or on line to include Renewal invitation and take up and on-going support throughout the year with member servicing etc
27. Provide on-going administration of platform and non-platform based investment and pension products including Sipps and SSASs
Knowledge and Experience:
28. The requisite knowledge for the role being undertaken
29. Be working to / maintaining basic administration, technical knowledge and qualifications for the job role
30. Mentoring Junior members of Client Service Team
31. Detailed knowledge and understanding of the firm’s administration and client service requirements
32. Understanding of the provision of advice to clients in a compliant manner as detailed in the firm’s compliance manual and procedures