We seek an experienced Head of Spa to lead the Eynsham Baths team at Estelle Manor. You will manage operations, motivate the team and demonstrate professionalism, integrity and passion.
* Maximise spa revenues through effective booking and room utilisation.
* Deliver weekly revenue and payroll actuals vs forecast and budget.
* Continued education and implementation of the newest spa, wellness and holistic modalities.
* Drive a culture of excellence and ensure consistency across the Spa & Bath House.
* Hold regular meetings with the management team and quarterly full team meetings.
* Prepare monthly reports detailing achieved tasks and targets.
* Prepare annual reports outlining what is to be implemented, reviewed, maintained and developed for the following year.
* Ensure effective communication with employees and feedback through meetings, satisfaction surveys and digital platforms.
* Suggest changes or improvements to increase accuracy, efficiency, cost reductions and to improve members experience.
* Liaise with all departments on an ongoing basis, maintaining close relationships with Hotel, F&B, Backstage and Membership Teams.
* Offer strong leadership, mentoring and guidance to your team.
Requirements:
* At least 3 years experience in a premium Spa with a minimum of 5 treatment rooms.
* A team orientated, positive, driven, organised and solution focused leader.
* Experience in maximising revenues through effective booking and room utilisation.
* Experience in spa package creation, menu design and driving potential partnerships.
* Management of Heads of Department as well as floor team, driving daily operational standards.
* Prior experience as a Spa Manager within a luxury hotel environment is essential and prior experience as a therapist is desirable.
* Knowledge of wet and heat therapies, holistic and bath houses is desirable.