Head of People Experience
Location: London
Salary: Competitive salary and benefits
Reports to: Chief People Officer
About the Role
This is a critical and new hire designed to elevate HR operations and the people experience to match the company’s reputation for slick, tech-driven, seamless processes. While the customer experience is best-in-class, the employee journey—from onboarding to benefits to everyday interactions—needs to match that standard.
This role will hold a lot of visibility across the whole business, ensuring that every touchpoint in the employee lifecycle is efficient, intuitive, and engaging. This person will be streamlining HR processes to create a high-impact and seamless experience for employees. There is a real focus on ensuring that the operational foundation of HR is scalable, data-driven, and innovative. You will overhaul HR processes, ensuring they are seamless, intuitive, and efficient. You will be able to take HR operations to the next level, making it tech-driven, automated, and employee-friendly. Drive best-in-class onboarding, creating a slick, engaging, and flawless experience.
What We’re Looking For
* HR Ops & Transformation Expertise – Proven track record in HR operations, Workday implementation, and process automation and improvement.
* Tech-First Mindset – Background in technology-led environments, with a strong focus on data, MI, and automation.
* Strategic Yet Hands-On – Can build and scale, while still being comfortable doing the work when needed.
* Change Agent – Experienced in driving HR transformation, process improvements, and digitalisation.
* Employee Experience Champion – Passion for creating seamless, engaging, and high-impact employee journeys.
* Commercial & Data-Driven – Strong understanding of business impact, workforce analytics, and operational efficiency.
Why This Role?
* Chance to build something exceptional – A high-profile role where you can design & own the People Experience strategy.
* Work in a high-growth environment.
* Make a tangible impact – Everything you touch will improve—this is an opportunity to create a legacy.
* Work with innovative, forward-thinking leaders – A dynamic, fintech-driven organisation looking to disrupt traditional HR operations.
How to apply
If you are interested in discussing this role further, please apply for the position or contact Kirstin Hunt at kh@elliottscotthr.com (Job code - 55715).
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