The role of Customer Service Coordinator requires great customer service skills, good organisation, and the ability to problem solve. Experience of working in the housing, development, maintenance, or similar industry delivering a customer-led service would be preferred.
The role is full time, 09:00 - 17:30 Monday to Friday, and is fully office-based. The office location is remote, so driving is necessary.
Day to day responsibilities:
1. Responsible for the day-to-day scheduling of the Customer Service department workload, and coordination of the administrative tasks.
2. Making courtesy calls in line with the customer journey.
3. Stock control for Customer Service Operatives van.
4. Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed.
5. Log all contact with customers ensuring the data is accurate and up to date.
6. Liaise between customers and contractors to ensure that information is shared appropriately and accurately.
7. Deliver all services within the guidance of data protection legislation.
8. Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email.
9. Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works.
10. Manage relationships with customers, contractors, and colleagues, ensuring customers are always kept informed.
11. Allocate jobs to the appropriate contractor via internal system, to ensure that it can be resolved effectively to meet repair priority targets.
12. Ensure all costs are managed through the correct process and registered in line with procedures.
Required experience, attributes and qualifications:
1. Ability to build rapport with customers, colleagues, and sub-contractors.
2. Excellent IT, written and verbal communication skills.
3. Ability to work to deadlines under pressure.
4. Proficient in Microsoft Office.
5. Strong attention to detail needed.
6. Previous experience in the building or property industry preferred.
7. Must have a driving licence.
Benefits:
1. Income Protection.
2. Life Assurance 3 x annual salary.
3. Bupa Single membership.
4. 25 days holiday plus bank holidays.
5. Free Parking on site.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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