Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a Software Support Specialist with a good understanding of accountancy and software products. Located at their impressive UK headquarters in central London. This is an 18 month contract initially, with 2 days in the office a week. Skills Accountancy qulifications - ACCA, AAT • Experience in engaging with customers via outbound calls and emails, • Experience delivering software-based product onboarding or training. E.g. Xero, Quickbooks, Sage. • Ability and desire to learn while staying up to date with the appropriate software solutions. Duties • Providing customer support including onboarding partner, strategy and training. • Be the first point of contact to resolve challenging customer queries • Hold consultative conversations and using questioning skills to uncover customer pain points. • Able to build urgency in customers to activate and use their subscriptions Benefits • Long contract • Product Training • Free Breakfast