Customer Success Manager, Dedicated, UKIZA
London, United Kingdom
About Us:
We're on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge. At Notion, we want to change this with focus, design, and craft.
We've been working on this since 2016, with customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more. We're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
About The Dedicated Customer Success Team:
At Notion, we love our customers and aim to drive maximum value against their requirements. Our Customer Success team provides a first-class experience, driving product adoption and utilization to ensure strong account health scores.
We're looking for a motivated Dedicated Customer Success Manager, UKIZA, with an entrepreneurial spirit to join our team! The UKIZA region is crucial for us. As an early member, you'll help define our sales and customer success motion, shape our future product, and drive business revenue.
About The Role:
* Drive adoption, retention, and expansion: You'll work with customers deploying Notion to solve collaboration and async work problems.
* Serve as the customer's trusted advisor: You'll host training and onboarding sessions to educate customers and explore new use cases.
* Help build the foundations of Customer Success: You'll be instrumental in defining our motion.
* Shape our future product: Engage with customers to gain insights for product improvement.
* Elevate your skills: Tackle impactful challenges and learn from them.
What You'll Achieve:
* Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base.
* Learn our product and help customers drive business outcomes.
* Identify customers not maximizing their opportunities and create action plans.
* Partner with Sales to expand use cases and ensure successful renewals.
* Innovate Customer Success programs to retain and grow customers.
* Document and share key findings with the broader Notion organization.
Skills You'll Need to Bring:
* 5+ years of Customer Success experience at a fast-growing software company.
* Highly adaptable to a rapidly changing business.
* Growth mindset, viewing setbacks as learning opportunities.
* Strong intrinsic motivation to perform and contribute to a team.
* Ability to empathize and see situations from different perspectives.
* Motivated by helping others succeed.
* Enjoy getting to know new people and solving their business problems.
Nice to Haves:
* Experience training users of SaaS products.
* Experience working with user communities.
* Early customer success hire experience at a fast-growing startup.
* Strong technical skills.
* Experience using Notion.
* Experience with tools like Gainsight, Outreach, Salesforce.
Our customers come from all walks of life, and so do we. We hire great people from diverse backgrounds because it strengthens our company. If you share our values and enthusiasm for small businesses, you'll find a home at Notion.
Notion is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. We consider qualified applicants with criminal histories, consistent with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need assistance or accommodation due to a disability, please let your recruiter know.
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