Job Description - Support Coordinator (241797)
Description
Exeter - ETAAS (Exeter Temporary Accommodation and Assessment Service)
Part time, flexible hours (15 per week), primarily evening based 18:00 – 22:30
Salary £24,664 (pro rata) plus Brilliant Benefits including Health Cash Plan!
Home, a place where you belong.
We have a great job opportunity for you to join our newly formed and already well respected ETAAS team, supporting customers rebuild their lives after periods of street homelessness or a breakdown in their current accommodation.
Our specialist evening shifts are designed to support customer engagement. Could you help plan a quick and healthy meal as a one-to-one or group activity? Could you support a customer who feels like they are alone in this world and want the care and knowledge that someone cares and they are worth time and support?
Typical day as a Supported Housing Co-ordinator
* Creating support plans with your customers and coordinating a range of different services to support our customers within a multi-agency approach.
* Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy, and moving onto independent accommodation if they are able.
* Attending regular case conference meetings ensuring the team is working collaboratively and utilizing all additional support to give our customers the best chance of success.
* Carrying out risk assessments, support planning, goal setting, and regular reviews.
* Cuppas, chats, and catch-ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here; we're in the top 10 for Great Places to Work in the UK!
You bring
* Passion to support our customers to live their best life, working collaboratively with an eye for detail.
* Experience of creating person-centred support plans and supporting colleagues in working to the plans.
* Experience of coordinating and assessing customer referrals.
* The ability to work on your own initiative, remain calm under pressure, and have a resilient approach.
* A highly organized and practical approach, to deal with housing management queries, personal needs, and confidence to work with our contractors.
* Experience in safeguarding, risk assessments, and confidentiality, working collaboratively with your colleagues across the organization, and external agencies.
Job details
* We work with our customers providing 24-hour support, which means you’ll be working on a rota basis. This role is based during the day working alternate weekends.
* Where we’re flexible with you, we do need to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!
* Able to use technology for creating and updating support plans, complete online learning, and collaborate with colleagues.
* You’ll need an Enhanced DBS check done, and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
* 34 days leave (including bank holidays and a “me day” to use for whatever you fancy) increasing to 39, with the option to buy 5 more, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
* Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
* We Grow Our Own colleagues (not literally, of course!), and when you’re ready for the next step in your career, you can grow with us!
* Colleagues really matter to us; that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.
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